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07-24-2012 02:37 PM
I have an HP Photosmart C4780 connected through WiFi to my network but sadly it's not supported by AirPrint on iDevices.
So, I was using HP ePrint Home & Biz iOS app (version 4.1) which was very useful for me as it found the printer and allowed me to print from my iPad/iPhone.
Today I updated the app on my iPhone to version 5 (now simply named "HP ePrint" on the App Store) and after the update, the new version doesn't find my Photosmart C4780 anymore. I did the Activation thing on the iPhone, as it was requested to refresh the list of printer on my network in the All tab, but after Refresh no printer is found.
Still I have the old 4.1 on my iPad (and hopefully in my iTunes library) and the printer is located, I assume, through mDSN as it shows the name specified for this setting.
So, question is: Did you dropped support for Photosmart C4780 on 5.0 release of HP ePrint iOS app? If so, why did't you informed this appropriately on the app update text description in the App Store? A message like "some printers may not be supported anymore" would have been helpul.
If HP ePrint should find Photosmart C4700 series printers and this is an issue, how should we proceed from here?
07-25-2012 01:18 PM
I was not informed that support was removed from the app for certain printers. It may have been lost in the transition to the new updated app. I will deffinitly pass this information along as it is very important that the app supports as many printers as it can. I'll go ahead and take note of your printer model. If I find anything out about this, I'll try to give you an update in this thread.