12-15-2011 01:14 PM
For those who are experiencing ongoing issues with their web services, you can attempt to try the following steps that may
help resolve your problems.
1.) Completely shut down your printer and restart it
2.) If you have prints that have not printed, log into ePrint Center (or create an account if you do not have one) and
then look for your printer status. If printer status is green but you still have pending jobs, delete the pending jobs one at
a time (Starting with the oldest first). There may be a print job stuck in the queue that further restricts other jobs from
a. If option 1 or 2 above still doesn’t work, removing web services and re-adding web services will cause the printer to
reattach to the cloud.
b. Please note that if you attempt option 3, you will get a new eprint email address (and lose your custom one with no
ability to get it back) furthermore, you will need to re-add your printer back to your ePC account.