How do I download an App?

[Jayohallen]

How do I download an App?

Jim

Windows 7 Home Premium

64 bit

hp Officejet 6500A Plus 

[D_P_George]

Hello Jim,

If you are wanting to download a Print App on your printer, then the best method of doing this is making sure your computer and printer are connected to the same network, logging into ePrintCenter account, and going to the Apps tab and choosing an App you would like to download.

If you still have questions feel free to reply to this post and I will try to find an answer for you.

[KnuttaSGP]

Hi, I just got a Photosmart 6510 (B211a) and seems to be working fine as I can print from my PC and from iPhone using the ePrint app. I can also log in to the ePrintcenter and review print jobs and see that the status is Connected and Ready ( can do this from both home and my office). I can print out from the 2 apps that came with the printer Quick Forms and Easy Games. The problem I have is that I can't install any other apps from the ePrintcenter web site. I go through all the steps on the site and even see a message that the app is installed but no apps show up on my printer. Tried the Dreamworks, sudoku, yahoo and rtt news app. If I try the Get more apps from the printer I get a message to go to www.eprintcenter.com and it also says apps' availability depends on country. I live in Singapore. Any idea? Regards Peter

[fertileground]

Hi KnuttaSGP,

Recently the Web Services server was experiencing some difficulties.  If you are still having problems you can try clicking on the Forms category under the Categories tab of Get More Print Apps at ePrintcenter.  Sometime that will work better than clicking from All.

[GrahamK998]

Hi,

I also have a PhotoSmart 6510 and since I've had the printer (about 4months) I cannot even find any 'apps' listed under the relevant webpage [https://h30495.www3.hp.com/apps].  I keep trying this about once a week but the status has never altered.

There is no clear answer within any thread, as all that is stated is 'try listing all apps', well I have done so and none are listed.

Can we please have a definitive answer to this issue.

[KnuttaSGP]

Hi GrahamK,

It has been a while since I sorted out this issue but if I remember correctly I did a system software update (web service summary - settings - product update). Make sure your ePrint status is Connected.

[GrahamK998]

Hi, Perhaps I wasn't clear with my initial question/problem.

I'm not referring to adding 'apps' via the printer interface (as it clearly states to use the ePrintCenter); the problem is with adding 'apps' via the ePrintCenter, as not a single 'app' is listed.  I have changes my selected region to many different ones and ensured that 'all apps' have been selected/not filtered, but I have yet to see a single 'app' listed within the ePrintCenter.