How do I get beyone this - Ajax submit failed: error = 403, Forbidden

[cwhiting0919]

I'm trying to enable ePrint mobile printing. During the signup process I always get this erro messge - Ajax submit failed: error = 403, Forbidden

Not sure what I need to do to get beyond this point.

cwhiting0919

[MollyMags]

Same problem here. What te heck!

[RobertoR]

Hi I hope you are doing well and welcome to the community;

You can try this; 

1. Use a different browser of the one that you are using (internet Explorer, Chrome, Firefox, opera, safari, Comodo Dragon) or any other of your preference. to see if the error repeats in  more than 2 browsers.

2. Use an alternative account to sign in e.g.   HP shapfish, Google, facebook this have help several members people in the community.

also I hear (From other members in the community)  that engineers are working in this issue.

Hope this helps; 

RobertoR

[Redti2go]

RobertoR,

A User should not have to change browsers to attempt to register - this is a problem with HP and the eprintcenter.com website.  If changing browsers or changing accounts is the only way around this problem, this HP Support better get busy because this is unacceptable.

REDTI2GO

[RobertoR]

Hi redi2go, I hope you are doing well and welcome to the forum;

I understand and hear you, but remember this is a peer to peer forum I am just trying to help another fellow user to get its eprint capability working.

I heard here in the forum that hp engineers are working on of a issue that may be affecting this process. Again I do not have have any official information on this regard. Again thank you for taking the time and sharing your opinion with me.

Best of luck;

RobertoR 

[Redti2go]

Instead of installing another browswer, try the following steps in order, which worked for me.

1.  Use the installation disk and install the required software of your printer.

2.  Reboot the machine.

3.  Call up your browser and delete the cookies and browsing history.

4.  Reboot the machine.

5.  Revisit the HP EPrinter Center website and create your account.

This may not work for everyone, but it sure beat installing unwanted/undesired software.

If you don't know how to delete cookies and browsing history for Windows Explorer 9, visit the following link:

http://windows.microsoft.com/en-US/windows7/How-to-delete-your-browsing-history-in-Internet-Explorer...

[RobertoR]

Thanks for Taking the time to share.

I will try to recreate the issue in the and see if I Fix this way.

This might not work for everybody but it may help some same with the steps that I shared with you. The idea is helping as many folks as be can. Really appreciated Redit2go

Best of luck;

RobertoR

[Cryss0113]

I agree with the other guy. A couple of days ago my eprint apps were working fine and now I keep getting a server connection error. I have went through all the steps and it still won't work. I just bought this $700 computer and printer not even two months ago which came installed with windows and IE...I should not have to change browsers that came preinstalled on my brand new computer to accomodate for the short comings of the company. Hopefully they can resolve this issue soon.