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Top Student
TrueNorthStrong
Posts: 8
Member Since: ‎02-14-2013
Message 1 of 6 (1,908 Views)

How to stop constant pop-ups re: printer cartridges?

Hello HP Forum:

 

Every 3 minutes or so, I see a pop-up box telling me I have genuine HP printer cartridges installed.  

 

Since I purchased them myself, I don't need the App to tell me so! 

 

Please help me shut this annoying reminder off.

 

Thank you.

Best,

Anne 

 

Top Student
TrueNorthStrong
Posts: 8
Member Since: ‎02-14-2013
Message 2 of 6 (1,905 Views)

Re: Possible Solution to pop-up issue?

 

 

Hello again, Forum,

 

I tried this - under Settings in the Message Center in the HP Printer Utility, I turned off Display HP Alerts.  

 

Please tell me if this is NOT the way to stop these auto-pop-up notices. 

 

Thank you.

 

Regents Professor
Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 3 of 6 (1,861 Views)

Re: How to stop constant pop-ups re: printer cartridges?

Sorry that you having this pop up alert problem. You can start by performing a hard reset on the printer. Unplug the power cord from the back of the printer. Leave it out for 30 seconds and plug it back in. 

 

You can also reboot your computer. 

 

"Click the WHITE START if you would like to say THANKS"

 

Let me know if this helps. 

 

**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
Top Student
TrueNorthStrong
Posts: 8
Member Since: ‎02-14-2013
Message 4 of 6 (1,856 Views)

Re: How to stop constant pop-ups re: printer cartridges?

Hello Rudy1906 at HP, 

 

Thanks for responding.  As it turns out, the solution that I outlined in my original post has so far worked for me.  

 

If the problem with the pop-ups recurs, I will follow your suggestion. 

 

Thanks again.

Best,

Anne

Regents Professor
Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 5 of 6 (1,844 Views)

Re: How to stop constant pop-ups re: printer cartridges?

No problem. If you run into anymore problems or have any questions, feel free to ask. 

**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
Student
Erwin_B_77
Posts: 1
Member Since: ‎07-31-2014
Message 6 of 6 (351 Views)

Re: How to stop constant pop-ups re: printer cartridges?

Hi TrueNorthStrong

 

I'm having the same issue on my C6380, run win8.1 64bit. Can't believe this hasn't been fixed or is now reappearing more than a year after this issue was reported. Really disappointed in HP. Why set up a forum if you don't act upon the issues reported?

 

E.

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