I am not able to create an account

[knhnj]

Same here. Hope somebody monitors this forum

[SedonaF]

Hi ,

I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.

If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.

http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html

If you have other questions and concerns about using the forum, please feel free to send me a private message.

Thank you.

[B3PLAYER2]

I also was not able to create an account.  When I hit the "create account" button, nothing happens.  This oversight on HP's part does not give me confidence in their products!

[tjandmf · Accepted solution]

I finally figured it out.  They want the printers email address.  Then the printer code.  The code that printed out when you set it up is only good for 24 hrs.  If it is longer than that you need to print another sheet from your printer.  It will give you a new email & code. Then you should be able to create the account.

[stevedollar]

solved - yes you need to sign in with printer email and even if you mod email address, still need original printer email to log in.

[B3PLAYER2]

Unfortunately, I still am not able to creat an account.  As I see it, the problem is that, when I complete the registration form and hit the "Create Account" button, nothing at all happens.  It doesn't seem to matter if I use my normal email account and password, or the printer's email and printer code, absolutely nothing at all happens when I hit the "Create Account" button.  It's as if the button wasn't there.  In that regard, I normally use Google Chrome as my browser, so I thought I'd try using IE, but still NOTHING happens when I hit that button, regardless of what I enter for email and password.  I'm exhausted!  

Thanks.

[knhnj1]

I was finally able to get registered, but only after contacting hp support. 

Click this link:

http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html

to get to hp support. I then clicked for U.S. support, and then clicked for "chat online with hp support".

They were able to register for me. They didn't explain what the issue was, but I'm registered, and everything works, so I'm satisfied. Hope this helps

[david_b_cr]

I am also having problems getting an eprint account set-up. I went in created a Snapfish account and that did not seem to address the problem.

Dave

[mcgranahan]

Me too.  Was there a fix?

[AgletBaby]

Same issue here.  Hoping to hear about a fix.  Maybe a HP server issue or bug with the site?