HP Support Forums
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01-14-2012 01:30 PM
I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
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01-15-2012 05:07 AM
I also was not able to create an account. When I hit the "create account" button, nothing happens. This oversight on HP's part does not give me confidence in their products!
01-15-2012 06:25 AM
I finally figured it out. They want the printers email address. Then the printer code. The code that printed out when you set it up is only good for 24 hrs. If it is longer than that you need to print another sheet from your printer. It will give you a new email & code. Then you should be able to create the account.
01-15-2012 06:58 AM
Unfortunately, I still am not able to creat an account. As I see it, the problem is that, when I complete the registration form and hit the "Create Account" button, nothing at all happens. It doesn't seem to matter if I use my normal email account and password, or the printer's email and printer code, absolutely nothing at all happens when I hit the "Create Account" button. It's as if the button wasn't there. In that regard, I normally use Google Chrome as my browser, so I thought I'd try using IE, but still NOTHING happens when I hit that button, regardless of what I enter for email and password. I'm exhausted!
01-15-2012 07:20 AM
I was finally able to get registered, but only after contacting hp support.
Click this link:
to get to hp support. I then clicked for U.S. support, and then clicked for "chat online with hp support".
They were able to register for me. They didn't explain what the issue was, but I'm registered, and everything works, so I'm satisfied. Hope this helps