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08-03-2011 08:00 AM
When I click the 'forgot password' link and enter my email address, I am asked for the correct address. I've tried this many times, checking carefully that I've entered the correct address. I've even tried to set up the account again, but then I am told an account for this email address already exists. I just had the same thing trying to get into the forums, fortunately I was able to reset the password.
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08-03-2011 08:13 AM
Are you using a personal email address or trying to login with your pritner's email address? If you are sure that the email address is correct and it is a personal address, send me a private message with the email address you used to create the account with and I will get it taken care of for you.
Although I work for HP, my posts and replies are my own opinion and not those of HP.
08-03-2011 08:13 AM
I am sorry to hear that you are having this issue but i would like to get some more information from you.
1. Who is your email provider you do not have to give me the full email just the(@yahoo.com,@live.com,@aol.com and etc...)
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(Although I am employed by HP, I am speaking for myself and not for HP)
08-23-2011 10:20 AM
I can't log in to ePrintCenter, don't know my password and using the password forgotten feature, yields nothing. I am using a personal email address provided by the University of Illinois...which I used to open my account.
12-17-2011 10:31 AM
I am having the same probelm. I have tried the eprint e-mail and my personal e-mails in the forgot password section. I have set this up within the last hour logged out and can't get back in.
01-18-2012 02:55 PM
I am using a personal email account and password. I am unable to sign in to ePrintCenter using them. I have tried several times without success. What is the solution to this issue?
01-29-2012 08:23 AM
I am having the same problem. When I click the "Forget your Password?" link, the pop-up to enter your e-mail address shows up, but it does not let me get passed that screen. It keeps telling me to re-enter my e-mail address. My e-mail is personal and is correct. Any help ideas?