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06-20-2012 04:58 PM
The first thing I would do is follow step six in this document to set a static IP: http://h10025.www1.hp.com/ewfrf/wc/document?docnam
When it askes for DNS information, enter in Google's DNS. Preferred DNS = 18.104.22.168 Alt DNS = 22.214.171.124
If that does not help, if you could provide me with the following information it would help me out. First, who is your ISP( Internet Service Provider, i.e. Comcast, AT&T, Verizon, ect.)? Second, who is the maker of your router? Lastly, what is the model number and firmware version of your router?
06-21-2012 10:47 AM
Everything seems to check out with your router. Try turning off your router and printer. Turn the router on, but leave the printer off. Wait for the router to stabilize, ussually 1-2 minutes. Turn the printer back on and try to enable the web services again. If that does not work, try adding the printer to the router's DMZ list. If neither works, let me know and I will see what else I can find.