I don't understand why ePrint does not work on emailing photos - Discard - Looked like a spam/ virus

[alfmswongg]

I don't understand why ePrint does not work on emailing photos - Discard - Looked like a spam/ virus

[D_P_George]

Hello alfmswongg,

When emailing a photo, if the quality/resolution of the image is not AT LEAST 100 dpi, then this is discarded by the ePrint servers. I would make sure your photo is above this requirement and try sending it again.

If you still encounter issues, I would remove any signatures you may have attached to the email and try again.

Hope this helps!

[HKDutt]

I sent (2.5mb size) JPG photo taken on my iPhone 4S camera (5MP) to my ePrint email address after removing "sent from my iPhone" signature. Still it discards message indicating it's a spam or containing virus, which is not the case.

[D_P_George]

Hello HKDutt,

I'm sorry to hear about your issues with sending a picture from your iPhone 4S. If you are still having issues there may be a workaround to get this working. You can download the HP ePrint Home and Biz app from the Apps Store. It is a free download and gives you multiple options when trying to print photos from your iPhone or any other idevice.

Hope this helps!

[HKDutt]

Thanks. The problem was solved when I inserted a word in the subject line. Previously I was keeping it blank.

[33susie]

when trying to send photos to the printer from my droid phone I kept getting -

Looked like spam or contained a virus - I did find that putting "text" in the message field when sending my photo worked. Been trying to figure this out forever, and finally got it working.

[HKDutt]

I use any text e.g. Photo when sending photo to print. It works; just don't leave the Subject field blank.