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Re: I have a hp photosmart 5510e all-in-one. IPhone 3Gs &ipad1 will not print (179 Views)
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Student
Hosey54
Posts: 1
Registered: ‎04-24-2012
Message 1 of 2 (205 Views)

I have a hp photosmart 5510e all-in-one. IPhone 3Gs &ipad1 will not print

After changing the ink in the hp photosmart 5510eall-in-one printer I was unable to use the print function on my iphone3gs and ipad1. But my husband is able to print off his iphone4 and iPad 2. I'm running ISO 5.1 and is updated. My printer worked fine this morning. Got any ideas? Thanks hosey54
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Associate Professor
RobertoR
Posts: 2,242
Registered: ‎11-22-2011
Message 2 of 2 (179 Views)

Re: I have a hp photosmart 5510e all-in-one. IPhone 3Gs &ipad1 will not print

[ Edited ]

Hosey54;

 

I hope you are doing well and sorrry to learn that you are having this issue;

 

What Application are using to print?

Is the iphone 3gs or the ipad 1 gving any errors?

 

 

Let's perform a reset;

 

Follow these steps to perform a reset of the product.

  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

Here there are some troubleshotting steps is you are using Airprint or Hp eprint home and Biz;

Click here.

 

 

Hope this helps and let me know if I can be of any further assistance

 

Best of luck;

RobertoR

 

 

 

 

 

 

 

 

You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance! :smileyvery-happy:
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