I have trouble with Universal Crossword Puzzle not printing.

[Feldo]

When the U Crossword Puzzle doesn't print I try to get it to print by selecting the app on the 8500A screen.  However when I select the app on the 8500A display I get the message that the printer app is unable to connect to the server. This happens every time, although other apps can connect to the server and the printer is on-line. I need to have the U Crossword app connect with the server to tell it to print today's crossword puzzle. That's the only way for me to get it when it doesn't print. What is the problem with this app not connecting with the server???

[JamieAtHp · Accepted solution]

Hi Feldo,

I'm sorry that you are having this problem with that app.

Here are a couple of solutions to try:

1) This solution is guaranteed to work. Note: If you use this solution it will cancel all apps subscriptions that you have created. If you have an eprintcenter.com (or eprint.com) account, it will remove your printer and your custom email address from your account. Afterwards you can then re-add your printer (a new printer code wil print automatically) and recreate a customized email address. However, you will not be able to create the exact same email address as you had before.You can also then resubscribe to any apps that were cancelled.

To use this solution, go to the following website: How to Manage, Pause, or Unsubscribe from Prints and Faxes and click on the link for Solution three: Disable/Enable Web Services on your printer. Follow the instructions there.

2) Power cycle your printer in this manner: Turn off the printer, unplug the printer (at the socket or at the rear of the printer), wait 30 seconds, plug in the printer, and turn on the printer. Wait at least 5 minutes, then your problem may be solved.

Let us know what worked for you!

[Feldo]

I tried the easy solution and it didn't work, so I followed your longer solution that is guaranteed to work and it did.

Thanks,

Feldo