If your Scheduled Delivery apps stopped printing [ Edited ]

[JamieAtHp]

These instructions apply to the Photosmart D110a and Officejet 6500A, 7500A, 8500A printers, but other printer models may be similar.

The Solutions below can be used to restore scheduled delivery printing that has failed. Some situations to which they may apply are:

-Scheduled Delivery apps unexpectedly stopped printing.

-Print jobs show Pending, Failed and/or Canceled on ePrintCenter History.

-Communication error when selecting Apps on the printer front panel.

-Communication error when Print Now of a scheduled app is attempted.

-Communication error caused by no internet connection, printer turned off for extended period of time, out of paper, out of ink.

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If your Scheduled Delivery apps unexpectedly stopped printing, do the following:

Solution 1

Check the Scheduled Delivery Bulletin Board for the current status. If that doesn’t solve your problem, continue to Solution 2 below.

Solution 2

Photosmart D110a: 

     a.  Press the wireless button on the front; it should have a solid blue light. Flashing indicates NO wireless connection.
     b.  On the front panel scroll down to Web Services Settings and press OK.
     c.  On the front panel scroll down to Print Info Page and press OK.

Officejet 6500A, 7500A, 8500A:

     a.  On the front panel, arrow to the right to the “Setup” icon and select.

     b.  On the front panel, select Web Services Setup.
     c.  On the front panel, select Printer Email Address.

Then follow these steps for all printers:

1. A page prints, titled Welcome to Web-Enabled, Mobile Printing from HP. This may take a few minutes; please be patient.
2. If you have Pending scheduled print jobs, they should print soon.
3. Your problem should now be fixed and automatic Scheduled Delivery should resume. Some jobs may have been lost as a result of the disruption that has occurred.
4. If your scheduled prints have not resumed in 24 hours, proceed to Solution 3.

Solution 3

Note: The following solution will restore your printer to its default apps, All scheduled print apps and jobs will be lost.

1. Remove/re-enable Web Services:

      Photosmart D110a:

       a.  Press the wireless button on the front; it should have a solid blue light. Flashing indicates NO wireless connection.

       b.  On the front panel scroll down to Web Services Settings and press OK.

       c.  Scroll down to Remove Web Services and press OK, then OK again.

       d.  Enable Web Services appears. Press OK, accept terms by pressing OK again, and enable by pressing OK.

      Officejet 6500A, 7500A, 8500A:

      On the front panel-

       a.  Arrow to the right to the Setup icon and select.

       b.  Select Web Services Setup.

       c.  Scroll down to Restore Factory Settings and press Yes, then OK.

       d.  Select the Apps icon and follow the prompts to Enable Web Services.

      Officejet 8600A:

      On the front panel-

       a.  On the main screen, upper left, press the “page with blue circles” icon.

       b.  Web Services Summary opens. At the bottom left, press Settings.

       c.  Scroll down to the bottom. Press Remove Web Services. Yes.

       d.  Press the Apps icon and follow the prompts to Enable Web Services.

2.   The printer should connect and print your Welcome Page with your printer ID and instructions to register the printer at  the ePrintCenter. The printer ID expires after 24 hrs so be sure to register as soon as possible. Repeat above if needed.

3.   After registering the printer on EPrintCenter:

       a.  Select Get APPS at the top of the webpage.

       b.  Browse to Universal Crossword or other scheduled delivery app.

       c.  Select icon and Add to Printer.

       d.  Select Setup to schedule delivery.

You then should receive your scheduled delivery prints on the following day that the publication is available. (Please note that if it is 10 am when you install the print app and you select a delivery time of 11 am you will have to wait until the following day at 11 am to receive a scheduled delivery print. You can perform a Print Now to receive the current publication.)

If these steps don't solve your problem, post a reply to this message or create a new Forum post with a specific question, including Scheduled Delivery in the title field followed by the issue. Example: Scheduled Delivery .......(insert issue here).......

[biffrozi]

I understand the post, however I have a officejet 6500A, so none of the solutions appear.  What now?

[JamieAtHp]

biffrozi, I have edited the original post (above) to include your printer.

Be sure to post here if you need additional help.

[cquevy]

Kudos! This worked for me.  I tried the first solution by selecting the email address (HP Officejet 6500A Plus) but this didn't work--I know this because when I went back to my apps, I couldn't download an unscheduled app such as the regular Sudoko page (no schedule involved).  I had to go back to factory defaults, unfortunately and change my printer e-mail address, but at least it's working again for instant prints.  Will check tomorrow to see if scheduled prints occurred.

[mry]

My problem is that when I try to make a copy, the message on the screen usually says, "Print Cartridge problem  Print cartridge incorrectly installed."  I have no problem printing something when I send a print message from my computer but only when I try to copy.  Occasionally if I turn the printer off for a few minutes and then back on, the screen will come up ok with the proper screen options to "copy, print, scan or web".

I have talked with Amy in India on the HP help site and she suggested trying new print cartridges which I must buy for $34.98.  This is a fair price but I do not think I need new cartridges because I have not used my printer very much and when it does decide to print, it works just fine.

Anyone else have this problem or have a solution?

[JamieAtHp]

mry,

You should post your question in the Ask a Question box on the Post Install Printing Issues Forum at this location:

http://h30434.www3.hp.com/t5/Post-Install-Printing-Issues-New/bd-p/PostPrint

You can copy your original message and paste it there.

Include a Subject something like this: <Model of your printer>: Copy issue

[mry]

Thanks, I called HP support, talked to Amy in India and the problem seems to have been resolved by unplugging the white cord from the printer to the computer, waiting a few minutes, ( I think 3), then holding the power button in for a minute or two! My husband followed the directions and I hope I am remembering correctly. Appreciate your input. mry

[Least]

I have an Officejet Pro 8600 and the scheduled apps do not print.  I've looked at the solution page but do not find a way to fix this problem with the 8600.  I've scheduled delivery of two apps but neither works

[JamieAtHp]

Hi Least,

I have added instructions in Solution 3 above for the Officejet 8600A.

Be sure to read everything under Solution 3.

You should only need to do the steps under 1, unless you can't find the App you want on your printer.

Steps 2 and 3 are optional and a good way to find out more about the Apps on your printer.

Please post again if you still need help.

JamieAtHP

[catsmeow1960]

Hello, all I want to know is, how do you turn this feature OFF?? I have one app scheduled but I don't want it to be. Thanks