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Student
stewkj01
Posts: 1
Member Since: ‎04-15-2012
Message 1 of 5 (2,428 Views)

My printer has just stopped printing

My printer will not print from my computer although it says my printer is ready and connected and I ran both the test to make sure the wireless was good and everything else is fine. I can print something from my phone but not my computer. Anyone know what could be the issue? I have cut off the printer for a while and turned it back on and as i mentioned ran the tests on it but it just won't print from my laptop anymore.

Grad Student
SandyBob
Posts: 187
Member Since: ‎01-11-2012
Message 2 of 5 (2,408 Views)

Re: My printer has just stopped printing

I recommend running the Network Diagnostic Utility to make sure that the printer and the computer are on the same network.

The NDU can be found at www.hp.com/go/tools

 

 

SandyBob

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Although I work for HP, my posts and replies are my own opinion and not those of HP
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Student
HP_Fan_Susan
Posts: 1
Member Since: ‎09-20-2012
Message 3 of 5 (2,347 Views)

Re: My printer has just stopped printing

Thank you very much.  Your instructions saved the day.  Susan

Student
kmita
Posts: 1
Member Since: ‎07-30-2013
Message 4 of 5 (1,985 Views)

Re: My printer has just stopped printing

My printer just stopped printing although ink is fine, wiring fine and print set up says print.

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 5 of 5 (1,964 Views)

Re: My printer has just stopped printing

Hi Kmita,

 

I understand that your printer isn't working. 

 

 

What printer do you have?

 

What operating system is your computer?

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