04-15-2012 08:49 PM
My printer will not print from my computer although it says my printer is ready and connected and I ran both the test to make sure the wireless was good and everything else is fine. I can print something from my phone but not my computer. Anyone know what could be the issue? I have cut off the printer for a while and turned it back on and as i mentioned ran the tests on it but it just won't print from my laptop anymore.
04-18-2012 11:57 AM
I recommend running the Network Diagnostic Utility to make sure that the printer and the computer are on the same network.
The NDU can be found at www.hp.com/go/tools
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Although I work for HP, my posts and replies are my own opinion and not those of HP
08-01-2013 05:45 AM
I understand that your printer isn't working.
What printer do you have?
What operating system is your computer?
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I work for HP