04-15-2012 08:49 PM
My printer will not print from my computer although it says my printer is ready and connected and I ran both the test to make sure the wireless was good and everything else is fine. I can print something from my phone but not my computer. Anyone know what could be the issue? I have cut off the printer for a while and turned it back on and as i mentioned ran the tests on it but it just won't print from my laptop anymore.
04-18-2012 11:57 AM
I recommend running the Network Diagnostic Utility to make sure that the printer and the computer are on the same network.
The NDU can be found at www.hp.com/go/tools
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP