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HP Recommended

My printer will not print from my computer although it says my printer is ready and connected and I ran both the test to make sure the wireless was good and everything else is fine. I can print something from my phone but not my computer. Anyone know what could be the issue? I have cut off the printer for a while and turned it back on and as i mentioned ran the tests on it but it just won't print from my laptop anymore.

11 REPLIES 11
HP Recommended

I recommend running the Network Diagnostic Utility to make sure that the printer and the computer are on the same network.

The NDU can be found at www.hp.com/go/tools

 

 

SandyBob

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP
1-800-474-6836
HP Recommended

Thank you very much.  Your instructions saved the day.  Susan

HP Recommended

My printer just stopped printing although ink is fine, wiring fine and print set up says print.

HP Recommended

Hi Kmita,

 

I understand that your printer isn't working. 

 

 

What printer do you have?

 

What operating system is your computer?

HP Recommended

same as above

HP Recommended

i print from the internet and now i try to print a document stored on my computer it is not printing please help.

HP Recommended

My printer has stopped working - why?

 

HP Recommended

Have cleaned printheads, aligned and adequate ink cartridges are in place.  Very sudden behavior.  Please help!

HP Recommended

Re: My printer has just stopped printing but still scans

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