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Student
Posts: 1
Member Since: ‎12-04-2011
Message 1 of 3 (2,209 Views)

My printer is saying that its not connected to the internet How do i fix this

My printer is actting funny...Yesterday i printed my son a picture off the apps on the printer but now its saying that its not connected to the internet but it was just working fine yesterday i have a hp officejet 6500A Any help would be greatly appriciated

 

Teacher
Posts: 68
Member Since: ‎09-22-2011
Message 2 of 3 (2,186 Views)

Re: My printer is saying that its not connected to the internet How do i fix this

hello javy,

 

first i would like to ask does this happen with all apps on the printer or just the one apps you used previously ?

Also i would suggest Resetting the router that the printer is connected to and Also Power cycle the printer,

In order you would go to the Printer and turn it off, and then turn the power of the router off,, wait about 15-20 seconds and then turn the Router back on, Wait for all the lights to come back on and then what you would want to do is turn the printer back on,, basically what this does  is refresh the connection from the printer to the router itself

I am an HP employee.

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Student
Posts: 1
Member Since: ‎01-08-2015
Message 3 of 3 (117 Views)

Re: My printer is saying that its not connected to the internet How do i fix this

I am trying to set up eprint on my HP Officejet Pro 8500A Plus 910.  First, it was lit up, but I tried a fix suggested from another forum to turn off printer, then modem, wait 20 seconds, then when all green lights on modem, turn printer back on.  But, this did not work!  I would really like to be able to print from my laptop, my Ipad and my phone (Droid)  so any help will be appreciated.  First, it asks for proxy which should be ATT.Net, but then it asks more of me and I do not know to answer!

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