My printer won't print an excel document as it says that it is spam or contains a virus.

NewtonNuthouse · ‎06-10-2012

I have checked that the file doesn't contain a virus and it definitely isn't spam. I have even tried saving the file as a PDF but it still thinks it's spam. The file is being sent from one of my trusted email addresses.

Arkle1 · ‎02-24-2011

Hi there, is the email being sent with any other addresses (apart from your printers address) in the "To:" field? This would cause the job to be rejected as spam.

I am an HP employee.

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NewtonNuthouse · ‎06-10-2012

No, only being sent to the printer's email address. I have used this email address to send from before and it has worked fine.

Arkle1 · ‎02-24-2011

It sounds as though you have eliminated the sending email address as the problem if as you say, you've been able to send content from this address to your printer with no problems in the past.

Sometimes the ePrint service cannot process job requests to print Excel documents that are macro enabled, password protected, encrypted or contain pivot tables. Does the PDF file size exceed 5 MB?

I am an HP employee.

If my reply helped you, feel free to click on the Kudos button on the left. If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.

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My printer won't print an excel document as it says that it is spam or contains a virus.

Re: My printer won't print an excel document as it says that it is spam or contains a virus.

Re: My printer won't print an excel document as it says that it is spam or contains a virus.

Re: My printer won't print an excel document as it says that it is spam or contains a virus.