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05-02-2012 09:13 AM
05-02-2012 10:25 AM
Please clarify what printer model you are using.
Additionally, please also clarify your router brand and model.
Looking forward to hear back from you,
If my post resolved your problem, please mark it as as Accepted Solution
06-11-2012 07:47 AM
06-12-2012 01:15 AM
We are an education instituition and use iPads for classroom activities. We have just purchased 'AirPrint enabled' HP Officejet Pro 8600 all-in-one printer so that we can print from handheld devices such as iPads and iPod touch. We can print from computers but not from devices. All the devices are coming up with "No AirPrint Printers Found" message. I've done all the suggestions like, powering down the printer, checking for firmware updates, etc., but the problem has not been resolved yet. Any help would be much apprecitated.
06-12-2012 07:44 PM
Try following the instructions here http://h10025.www1.hp.com/ewfrf/wc/document?docnam
If that does not help, let me know and I will see what I can do.
06-12-2012 07:48 PM
Another thing to keep in mind is that it may be the router itself. Arris routers usually do not work with the AirPrint services. You can try making sure the router's firware is up to date, and that multi-cast is turned on. Most likely though because of the type of router you have it just will not work. The router is simply not designed with this function in mind. You may need to switch to a Linksys or Netgear router. Really anything but Arris should work.