Photosmart 7510 will not scan. Printing, faxing, Eprint all work, but no software for scanning

[rhin0ski]

I have spent over 10hrs on the phone with Tech Support, Cloud service, and an HP escalation manager.  The HP escalation manager ran a scrubber tool to completely remove all of the HP printer software and reinstalled.  Now everything works except for Scan.

Using the HP Scan utility from the PC gives, "The HP Photosmart 7510 series was not found"

Using Scan to Computer for the printer display gives, "Make sure HP Printer software is installed".  I can, however, scan to a memory chip inserted into the computer, but is produces a jpg file and I need PDF.  All of  the scanning software used to work before tech support and HP escalation got involved. 

[SandyBob]

If you have it connected to a network, it sounds like a firewall issue.

It could be a firewall you are running or a firewall that your ISP or router is running that you know nothing about.

Info needed:

router make and model

ISP

antivirus/firewall you are running

There is a document that addresses ports and exceptions for a networked printer that usually correct the problem.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00040499&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

The ports and exceptions are listed under Solution 6-->network-->method 2.

[rhin0ski · Accepted solution]

Hi Bob,

I have found out that Windows did a number of security updates on my computer.  As a result, windows did not see the 7510 as a scanning device and viewed it as a suspicious device, and disabled the scan part of the HP software.

By reinstalling the printer as a wireless printer, and then re-enabling the printer for scanning, my HP software came back and now everything works as advertised.

I think you were on the right track though.  So.....if scanning stops on an HP printer for no apparent reason, check if there were any recent Windows updates.  If so, reinstall the printer as a new wireless printer.

Thanks for your input!

[SandyBob]

Glad it's working!

[friecj]

I would like to report the same problem.  When I try to scan, I get a "Scanner Unreachable" message.  I have removed the device and re-installed it.  No luck.  I have disabled my firewall and tried to scan without the firewall.  No luck.  I have checked the IP address.  It is fine.  Any thoughts?

[RabanePaco]

How do I re-enable the printer for scanning?

Thanks.

[SandyBob]

When you installed the printer, did you install the full feature software or just the basic drivers.  The basic drivers do not have the scan drivers as part of the package.  The full feature software does include the scan drivers.  If you did install the full feature, then here is a path to access the scanner.

computer->c:->program files (x86)->HP->HP Photosmart 7510->bin

right click on the HPScan.exe and send to desktop as a shortcut

If you are on a 32-bit OS, then you just select program files.