Photosmart 7510 won't connect to Web Services

[Bassman1349]

Ok I got it.This worked for me.Don't use the CD to install the program.Go to HPs web site and down load the program for there.I down loaded the one that was like 98 mg not the basic one.Another thing when it says it will send you a printer coed wait till it does .It takes some time like 2 minuts or so to get it.Then finish the set up and all done.Hope this works for the pepole that are having problems like it did for me.I was trying to install my printer for hours untill I did this.

[Adam555]

Having the exact same problem. Any solutions anyone? very frustrating.

[Shane_R]

The first thing I would do is follow step six in this document to set a static IP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&cc=us&dlc=en&lc=en&product=4023246&tmp...
When it askes for DNS information, enter in Google's DNS. Preferred DNS = 8.8.8.8 Alt DNS = 8.8.4.4

[n1david]

Another person with the same problem here.  Have fixed IP and have changed the DNS to Google's servers.

Printer works fine for network printing within the house, but have never been able to connect to Web Services.  Have been trying for several months now.  Bought the printer for eFax as I work a lot with French notaires who still like the fax... and have never been able to use it.

[tigger1630]

Many thanks. Had this problem, followed your advice and now all works perfectly. You are a star!

[vtuck]

I have the same problem and have tried all of the "solutions" on this forum to no avail.  I have restarted router and printer, changed to a manual ip and dns configuration, and nothing is helping.  I can print from my pc, but cannot get internet to work or web services.  Any new answers?

[n1david]

Have been trying for three months to no avail, and I'm on the verge of getting a new printer.  Have tried all the suggestions on this and other forums with no joy.  Printer repeatedly loses WiFi connectivity, has never successfully connected to Web Services (meaning I have never been able to check for a Firmware update) - easily the worst IT purchase I have ever made.

[Salustro]

Alright HP, obviously this is getting out of hand. Many people here are having the same problem as I am, we've all tried your options. Figure this out!

I agree with the other poster, if this doesn't get solved I've officailly dropped $150.00 on a product that is effectivly worthless, and doesn't do what's promised.

I've done the DNS swap, I've uninstalled, reinstalled. Disconnected and reconnected everything multiple times. It's connecting to my network just fine, just can't connect to "EPrint" and/or "Web Services" it says check internet connection.

I'm extremely tired of this problem, and am deploying overseas with the U.S Army in less than a month. This needs to get resolved, and quickly!

[Travis_C]

Hello Salustro

I have also had this message before and changing the DNS server in my case fixed it (it hasn't reoccurred since).

What router are you using and what ISP (Internet Service Provider) do you have? If the problem is persisting with a static IP and Google DNS then either the server was down for maintenance at the time you tried to connect or there is a problem with the setup/network. How is the printer connected to the network (wireless, USB to Network cable, USB to a print server or router with USB port, etc.)?

[Salustro]

I'm using a D-Link Router with a wireless connection to the 7510 I use MAC Filtering and have setup the 7510 to connect to the network, and can connect to it via the static IP I have given it. My ISP is Baja Broadband. I don't believe that Google was down, I was using google while trying to figure out the connection issue.

Windows 7 64-bit if you need to know that as well.