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02-20-2012 12:53 PM
I have this new Photosmart7515 C311a and i had try few times to print pictures without any problems. Today I'm trying to print a 4x6 picture but instead of picking the 4x6 paper from its tray, it is picking the 8x10 regular paper to print the picture.
I have tried removing the 8x10 paper from the tray but then i get a error mess.saying that the printer is out of paper.
It's like is not recognising that there is photo paper in the tray.
I have turn if off and disconnected from wall to reset bur it doing the same. it is printing on the regular paper and not on the photo paper..
02-22-2012 03:50 AM
I had the same problem with my c510 eprint printer and what I had to do was go in to the printer settings when trying to print a photo and pick the kind of paper being used. I think it is under preferences once the settings tab is opened. Hope this helps you.
02-22-2012 04:43 AM
Thanks for you help.... but i have done that too and not results. I have even removed the main tray and then try to print a 4x6 photo but i get " out of paper" and will not pick the photo paper..
There was a time when i noticed that the photo tray when inn but came back and i got the " out of paper message'
the funny thing is that when the installation was finished, it printed a test picture and it came out OK...
I don't even see in the setting to print photos 4x6 borderless. it only brings up to 4x6 with a border.
I like the printer but since I'm not getting any help, i will put it back in the box and return to Costco... and that it for me and HP.
04-22-2012 07:56 AM
06-24-2012 05:24 AM
I found that you have to edit the printer properties and tell it to take the paper from the tray. When you press print you have to go to options>Printer Properties>Paper Source and change it to Photo Tray
Also I was printing with a border,.
After some experimentation I found out that the border had to be turned off in the printer settings. When I press print I have to go to options>Printer Properties>advanced ... then almost all the way to the bottom there is an option to print borderless or with a border, I turned off the border and it printed fine.
06-24-2012 06:39 AM
Thank you for your help....
I'd been dealing with this issue since Feb. and I have try everything. Sometimes the printer does pick the right paper but must of the time, it will not and besides if I pull the 8x10 regular paper in order to force the picking of the photo paper, I will get the NO Paper message. The border less issue is already resolved. What i need is for the printer to pick the 4x6 photo paper and print on it, instead of the regular 8x10.
I went back to Best Buy and returned my first unit but to my surprise, the second unit does the same.... so i don't know what else to do.'
06-24-2012 11:30 AM - edited 06-24-2012 11:41 AM
When I print a photo, instead of clicking on print, right above the print button is options, I click on that then I click on printer properties and the top box is paper source, I change that to photo tray and make sure the size is right, (4x6) then click OK and it should pick up from the tray, I have not had a problem and it seems to keep the settintgs for that program that I am using to print.
06-26-2012 07:54 PM
when you go to print a picture and you hit the print icon a window should open, look for page set up and you can choose what kind of paper you want to print. or it may have a preference button you can click on and choose what kind of paper you want the picture to print out on...whether is it photo paper 4 x 6 or regular 8 x 11 1/2 paper. There are a few choices to pick from. Hope this helps you.
06-27-2012 04:21 AM
I really thank you for your cooperation.
I have tried so many things that even return my original purchased printer and got another one of the same type but it keeps giving me the same problem.
I was told that maybe when instlalling the printer there was a corrupted file that have change my original settings but i have done restauretzions so far back to Jan. but nothing happens.
Since i have this printer, just on four ocations has pick the 4x6 paper correctly, the rest, it picks from 8x10 and if i retrive the 8x10 i get the out of paper message. this is all after i pick the corrct paper size before printing.
I will not give up.
Thank you for your help.