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06-15-2012 11:07 AM
Try printing another ePrint instruction page. I know it does not seem to make sence that it would have anything to do with eFax, but trust me, I have seen this work as a fix. To print another ePrint instruction page, press the ePrint button in the upper left of the printer's touch screen. You will should see two options in the web services menu, "Print Report" (sometimes labled "Print Info Page") and "Settings." Touch "Print Report." Wait for the page to print and test the receive part of eFax. If it does not work, let me know.
06-18-2012 10:39 AM
Try setting a static IP by following step six in this document: http://h10025.www1.hp.com/ewfrf/wc/document?docnam
When it askes for DNS information, enter in Google's DNS. Preferred DNS = 22.214.171.124 Alt DNS = 126.96.36.199
If that does not help, if you could provide me with the following information it would help me out. First, who is your ISP( Internet Service Provider, i.e. Comcast, AT&T, Verizon, ect.)? Second, who is the maker of your router? Lastly, what is the model number and firmware version of your router?
06-18-2012 09:16 PM
When I go to the networking tab and click on the wireless tab on the left, the page reloads and goes back to status.
3. Click the Networking tab, click the Wireless tab, and then click the IPv4 tab. (Your menu path might be slightly different, depending on your HP product model.) A new settings page displays.
My ISP is Verizon
Router maker Is Actiontec
Model number is MI424-MR Rev. C
Firmware version is 188.8.131.52.45.160.27
06-19-2012 10:56 AM
06-21-2012 06:19 PM