Printer Not Responding to Apple MacBook

[baylyresident]

I have a HP Photosmart Plus e-All-In-One. I have used my MacBook and iPad to print wirelessly to my printer. The iPad is able to print to the printer with no problem. I am unable to print wirelessly to the printer from the MacBook. I have followed the instructions in HP Support (purging print queue, restarting printer, removing printer from System and then reinstalling printer, etc. The MacBook is able to discover the HP when setting it up, but delivers the message "The printer is not responding" when attempting to print a document.

[ShlomiL]

Hi,

Please try resetting the printing system and then check for any progress:

Enter System Preferences > Print & Fax, right click the Printers background area and click Reset Printing System.

**Be aware it will remove any existing Print Queue

Now Open Applications > Hewlett-Packard > Device Utilities > HP Setup Assistant

Follow the on-screen instructions to reconfigure the device.

Now try printing...

If there is no progress yet, click the Apple Menu, then Software Update and make sure to install any available HP Update.

For any case you having any problems yet, please let us know Your Mac OS version (Apple icon > About this mac)

Your exact printer model, and how did you installed it.. eg. by the CD, from the Web. etc.

[baylyresident]

As I am working on a MacBook, your directions to "right mouse click" the Printers background area to reset printing system does not work, nor does your direction to open Applications > Hewlett Packard > Device Utilities > HP Setup Assistant. I had stupidly followed your instructions before realizing that you had led me to a dead end. I have manually deleted the printers (for the second time). While I was unable to locate a Mac equivalent to the PC-based HP Setup Assistant, the MacBook is able to detect the HP printer to the point that it installs drivers, but when I attempt to print wirelessly, it is unable to detect the printer.

[ShlomiL]

First of all, my directions are do intended for Mac,

The HP Setup Assistant is a Mac Application, available only as the full software is installed...

Therefore i have  asked by the end of my post how did you installed your printer and which Mac OS version you are using.

it would highly help to clarify those in order we will be able to provide you some more accurate directions...

Regarding the right click, If you are using the macbook keyboard, simply click CTRL+Left click instead..

As you clicking the Plus button under Print & Fax, can you see the printer listed, or not at all?

Of not, it would be good to know your router version as well..

[cgarman1]

THis was absolutely helpful to me, step bu step, worked perfectly.  Thanks very much!

[work-ed]

ALOL, complaining about the right mouse click.  Typical MAC user... lol!

Instructions above worked perfectly, thanks!

[wandafullner]

My photosmart printer is connected to the wireless router, but my Mac Air and Mac Notebook won't print wirelessly. How do I connect those computers to the printer wirelessly?

[BenR6]

Thanks Shlomil!