Printing problem from New IPAD to C720 using eprint app

[wi11y13]

tried eprint from new ipad to c720using eprint App. It will print once but then I need to delete/re-install the app to print again. Why?

[RobertoR]

wi11y13;

I hope you are doing well and welcome to the HP Forum;

Can you include the complete printer model of your printer?

Is this a photosmart 720c or a HP Photosmart C7250? 

Please take a bit of time and read this Click here. Please update the thread (Post again). I will do my best to asssist you once you reply with that information.

Best of luck;

RobertoR

[wi11y13]

Sorry for the typo. I am trying to reach a C7200 wireless printer from the New Ipad (sometimes referred to as IPAD-3) using the HP eprint app. After 1 printing I have to delete the app and re-install it to get another document to print.  Thanks for the help

[RobertoR]

No problemo I make quite a few of those myself,

Ok Your printer does not support HP E-print for that you need to have a Web enabled printer which your is not, If you do not have an ePrint-enabled printer, you will not be able to print from a mobile device using ePrint or AirPrint.  

But all hope is not loss, try this app from your Ipad just go to the APP store and search for  HP ePrint Home & Biz for instructions on how to use.  Click here  and this will guide thru the process.Remember for this app your printer and your Ipad have to be in the same network (inside the same router or gateway.) Try it and let me know if you are successful or if you have any issues I will do my best to assist you.

Hope this helps;

RobertoR

And Remember...

[wi11y13]

ok - Now maybe I have really wasted some of your time and I apologize for that. The app that I am using IS HP Eprint Home and Biz. That is the app that only lets me print once without reloading the app :-(

[RobertoR]

No problem again,

You are you using inside the same the network and is disconnecting after you print once.  

On your IPAD

Go to Settings > WiFi and touch the ">" next to your network name.

This brings up the connection details one of which is the DNS server IP address.

 always use the same DNS settings, use 8.8.8.8 and as alternative 8.8.4.4  

Set static IP Address

• Refer to the network configuration page or the wireless network test report that you printed in Step one, and locate the IP address of the HP product.
• Open a new Internet browser window, and type the IP address of the HP product in the browser's address bar, and then press Enter . A web page displays, showing the internal settings of the HP product.
• Click the Networking tab, click the Wireless tab, and then click the IPv4 tab (your menu path might be slightly different, depending on your HP product model. A new settings page displays.
• On the page that displays, make the following changes:
  1. Set a Manual IP : Your wireless router automatically sets an IP address within a specific range (called the DHCP range). If you know what the DHCP range is, set an IP address in which the last set of numbers is outside that range, but no higher than 254. Keep the first three sets of numbers the same. If you do not know the DHCP range, select a fairly high IP address, like 250 (again, for the last set of numbers). To learn about your router's DHCP range, contact your Internet Service Provider (ISP) or wireless router manufacturer.
  2. Set subnet address : Use 255.255.255.0, unless you know that it is different, in which case you should use that number.
  3. Set the gateway address and the DNS : Enter your router's IP (can be found on the network configuration page or the wireless network test report).

 Hope this helps;

RobertoR

[RobertoR]

HI wi11y13 hope you are doing well, Quick follow up, 

Will love to know if your ipad is printing,

At your convenience let me know if this is the case. or I can assist you further.

Best of luck;

RobertoR.

[wi11y13]

Unfortunately I tried this and I not only could not print from the app but I could no longer reach the printer from my wife's business system who also uses the printer. Sorry - I must have done something wrong in your directions.

I can tell you that the printer, the router, and the IPAD are all within the same IP address group, i.e. all 3 have the forst 3 numbers as the same - with just the last number being different.

Thanks,

[RobertoR]

Hi there again

What router do you have?

Please verify several things in regards the router you are using;

• Verify that the router have the latest firmware currently installed (to learn how to accomplish this, please refer to the manufacturers website or manual included with the router.
• Does your router model (complete model) states (affirms) that supports (Mdns) Bonjour. Make sure it does.
• How to foward ports, also refer to the manufacturers resources mentioned previously  they are several ports that need to be open (forwarded) on the router in order for this to work properly add:  TCP port 5223 (XMPP over SSL) TCP port 443 (HTTPS) outbound should be already enabled.  No UDP ports. No inbound. No need to do NAT port forwarding. Port 5222 
  (XMPP) also works but I think it's unencrypted (clear text). So have this in mind please. At your convinience let me know if this fix your issue and the complete Router Model that you are using I will continue to do my best to assist you Sir. 

Truly hopes this help;  

RobertoR