Product number CQ183A can not access setting in EWS keeps asking for admin login and password.

[MREnder]

HP Photosmart 5510d B11H

CQ183A

Windows 7, Vista, and Linux

I installed the printer everything works until I try to access certain settings in the Embedded Web Server.  I pops up a box asking for admin login.  Initially, the status page claimed the Admin password was set even though I never set that up.  Through chatting with tech support rests cleared this, it is now reporting Not Set.  However, I still can not login to check/change settings etc.

I think this printer had been purchased then returned to the store because the manual was missing.  I downloaded the manual and did not find any mention of how to access the password settings.  So far tech support has not been able to answer my question,

Is there a default?

How do I access the EWS settings -> security to setup a password?

[Shane_R]

Hello MREnder,

From what I am reading, you may need to call in to get a factory reset done.  These resets can only be done over the phone.  You can find the number at eprintcenter.com under the support section.