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04-28-2012 04:31 AM
HP Photosmart 5510d B11H
Windows 7, Vista, and Linux
I installed the printer everything works until I try to access certain settings in the Embedded Web Server. I pops up a box asking for admin login. Initially, the status page claimed the Admin password was set even though I never set that up. Through chatting with tech support rests cleared this, it is now reporting Not Set. However, I still can not login to check/change settings etc.
I think this printer had been purchased then returned to the store because the manual was missing. I downloaded the manual and did not find any mention of how to access the password settings. So far tech support has not been able to answer my question,
Is there a default?
How do I access the EWS settings -> security to setup a password?
05-25-2012 04:15 PM
From what I am reading, you may need to call in to get a factory reset done. These resets can only be done over the phone. You can find the number at eprintcenter.com under the support section.