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06-15-2012 07:18 PM
The first thing I would do is follow step six in this document to set a static IP: http://h10025.www1.hp.com/ewfrf/wc/document?docnam
When it askes for DNS information, enter in Google's DNS. Preferred DNS = 126.96.36.199 Alt DNS = 188.8.131.52
If that does not help, if you could provide me with the following information it would help me out. First, who is your ISP( Internet Service Provider, i.e. Comcast, AT&T, Verizon, ect.)? Second, who is the maker of your router? Lastly, what is the model number and firmware version of your router?
06-16-2012 01:16 PM
It took me half a dozen times to get this to work also.
Assuming your network connection is good.....
Go to Web Services and be sure Eprint and Web Services are enabled.
Then try it again.