START HERE: How-To & Troubleshooting information [ Edited ]

[PrintApper]

Getting Started:

Welcome to the Web Services support forum!   We hope you will find this forum fun and useful for asking and answering questions on HP Web Services, HP web-connected printers, and for sharing your ideas and suggestions with other web services users. 

www.hpeprintcenter.com is a key Web Services resource.  Go there to create a free account and add your web-connected printer for the best experience with ePrint, Print Apps, and other web services.  Use HP ePrintCenter to:

- Manage your printer’s ePrint settings, see the status of your current ePrint jobs, and control who can print to your printer.  Please see this link for information about getting started with ePrint: http://h30495.www3.hp.com/news/37/eprint-getting-started

- Browse available print apps, and add, configure, or remove print apps on most web-connected printers.  (On some printers print apps are managed directly on the printer front panel.) 

- Add Scheduled Print apps and set the day/time when they print automatically (currently only available on the Photosmart D110)

- Review extensive Print App FAQ and Help resources available on HP ePrintCenter

- See up-to-date ePrint and Print App news and site status information in the web services News section:  http://h30495.www3.hp.com/news/

Find out what printers support ePrint and Print Apps:  See the post below for a list of web-connected printers and the Web Services features they support:

http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/ePrint-and-Print-App-supported-printers/td-p/3... 

Setup and Troubleshooting:  

See our new thread with setup videos for many web-connected printers here:

http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Getting-started-with-ePrint-Videos/td-p/118590...

Use the information below to set up your web-connected printer, and to troubleshoot issues using web services: 

1. How to add your printer to your wireless network - If you are having problems connecting your web connected printer to your wireless network, you’ll find information, guides, troubleshooting advice and tools at www.hp.com/go/wirelessprinting.  To ask questions about setting up your printer on your wireless network, use the printer Networks/Wireless forum here: http://h30434.www3.hp.com/t5/Printer-networking-and-wireless/bd-p/Networking
   
   
2. How to enable Web Services on your printer – you need to enable web services on your printer to use web-connected features like ePrint and Print Apps.  For the steps to enable web services on your printer click here: http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Enable-Disable-Web-Services-on-your-printer/td... 
   
   
3. How to get your Printer Code add your printer to your free HP ePrintCenter account – once you've enabled web services on your printer, you should set up a free account on HP ePrintCenter and add your printer (after you enable web services).  Adding your printer to your HP ePrintCenter account allows you to easily manage and troubleshoot ePrint and Print Apps on your printer.  For information on how to create an ePC account, how to print your info sheet to get your printer code, and how add a printer to an ePC account, click here:   http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Add-your-printer-to-your-ePC-account-Print-Web...
   
   
4. How to add or remove print apps from your printer.  http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/How-to-add-or-remove-print-apps-on-your-web-co...
   
   
5. How to troubleshoot web services connectivity problems – If your printer is on your network but you can’t enable web services, can’t print your web services info sheet, can’t add your printer to your HP ePrintCenter account, or print apps or ePrint won’t work, go to the web services connectivity troubleshooting post here: http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/ePrint-Print-Apps-Connectivity-Troubleshooting... 

Additional Print Options:

-   Airprint:  AirPrint is Apple's wireless printing solution which allows you to print to HP ePrint-enabled printers over wifi using iOS mobile devices.  (It is not the same as ePrint.)  You can read more about the differences between HP ePrint and Apple's Airprint and how to use AirPrint with HP ePrint printers at the links below: 

Airprint supported printers:

http://www.hp.com/sbso/printing/mac/apple-airprint.pdf

Airprint support page: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

Airprint HP support forum post:

http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/AirPrint-how-to-use-Apple-s-AirPrint-solution-...

-   HP ePrint Driver

The HP ePrint driver makes it easy to print from a desktop or laptop computer to any HP ePrint capable product. After installing the driver on your PC/laptop, all you need to do is click File and Print from within any application and  select "HP ePrint" from the installed printers list.  The HP ePrint dialog will open and allow you print to any ePrint capable printer you have added to your HP ePrintCenter account.  

To use the HP ePrint driver you have to create an account on www.hpePrintCenter.com and add your ePrint-capable printer to your ePrintCenter account.  Then when you install the ePrint Mobile Driver it will ask you for your HPePrintCenter.com log-in email address so it can find the ePrint printer(s) on your ePrintCenter account.  

The printer you select to print to can be at your desk or in a remote location such as a branch office or across the globe at your mom's house—you can do remote printing by using the Internet without file type or size limitations.  The printer can be anywhere in the world: If it is Web-connected and registered in ePrintCenter on your account, you can send a print job to it. 

In addition, the HP ePrint driver for Windows also supports traditional direct IP printing to local network printers on the network (LAN or WAN) to supported PostScript® products.

Download:  http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=5098101&lang=en&cc=us...

User Guide:  http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=22...

-   HP Mobile Printing solutions:  For more information on HP mobile printing solutions for your smartphone or tablet, look here: 

http://www.hp.com/global/us/en/consumer/digital_photography/free/software/mobile-printing-solutions....

Thanks for joining the forum and happy ePrinting!

[Zenophile]

This is useful information -- thanks.  But I seem to have got  very close to having the printer (HP C7280) work off my iPad2.  I can print the documents that are in the iPrint App itself (ones I put there by sending them from my iTunes).  But I can't get them from any other apps to the iPrint. I've tried from Pages (though I did not expect that to work since Apple likes to keep files in the family) and Goodreader and DropBox and Safari and Mail (attachments).  They all complain that they cannot find any printer.  Strange that the printer shows up in the HP iPrint App but nowhere else.  Also it does not show up when I try "Open In" -- only Dropbox and GoodReader show up there.  I have tried changing all my wireless settings bu thatdoes not help.  Very odd.

[BiztreeForms]

Hi,

I'm looking for comments about the print App Biztree Forms, but searches on "biztree" or "forms" or words used by people who commented on our app does not turn up any post.

How can we go about responding to comments/questions on our app page?

Thanks,

Marc

[i2cinc]

can changing the IP address of my printer affect updating and using web services?

[charlenereeves]

I can't access my acct  due to forgotten email address. How do I change this?