Re: Start here: How-To and Troubleshooting information (99318 Views)
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Master's Graduate
PrintApper
Posts: 480
Member Since: ‎12-05-2008
Message 1 of 5 (105,601 Views)

START HERE: How-To & Troubleshooting information

[ Edited ]

Getting Started:

 

Welcome to the Web Services support forum!   We hope you will find this forum fun and useful for asking and answering questions on HP Web Services, HP web-connected printers, and for sharing your ideas and suggestions with other web services users. 

 

www.hpconnected.com  is a key Web Services resource.  Go there to create a free account and add your web-connected printer for the best experience with ePrint, Print Apps, and other web services.  Use HP Connected to:

 

Manage your printer’s ePrint settings, see the status of your current ePrint jobs, view past jobs, and control who can print to your printer.  

Browse available printables and add, configure, or remove printables on most web-connected printers.  (On most web-connected printers.)  

- Enable scheduled printing for Printables that you want to receive without having to select manually on the printer, and set the day/time when they print. 

 

Find out what printers support ePrint and Print Apps:  See the post below for a list of web-connected printers and the Web Services features they support:

 

http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/ePrint-and-Print-App-supported-printers/td-p/3... 

 

Setup and Troubleshooting:  

 

See our new thread with setup videos for many web-connected printers here:

 

http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Getting-started-with-ePrint-Videos/td-p/118590...

 

Use the information below to set up your web-connected printer, and to troubleshoot issues using web services: 

  1. How to add your printer to your wireless network - If you are having problems connecting your web connected printer to your wireless network, you’ll find information, guides, troubleshooting advice and tools at www.hp.com/go/wirelessprinting.  To ask questions about setting up your printer on your wireless network, use the printer Networks/Wireless forum here: http://h30434.www3.hp.com/t5/Printer-networking-and-wireless/bd-p/Networking

  2. How to enable or disable Web Services on your printer – you need to enable web services on your printer to use web-connected features like ePrint and Print Apps, and you may need to temporarily disable web services when troubleshooting problems.   For the steps to enable or disable web services on your printer see Method Three: Stop Scheduled Printing by disabling and then re-enabling web services on this page:  www.hp.com/go/manageprint

  3. How to get your Printer Code add your printer to your free HP Connected account – once you've enabled web services on your printer, if you haven't yet you should set up a free account on HP Connected and add your printer.  Adding your printer to your HP Connected account allows you to easily manage and troubleshoot ePrint and Printables on your printer.  To get your claim code to add your printer on HP Connected, go to: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03550536&cc=us&dlc=en&lc=en 

  4. How to stop printables/print apps from printing on your printer.
    Go to:  www.hp.com/go/manageprint 

  5. How to troubleshoot web services connectivity problems – If your printer is on your network but you can’t enable web services, can’t print your web services info sheet, can’t add your printer to your HP ePrintCenter account, or print apps or ePrint won’t work, go to the web services connectivity troubleshooting post here: http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/ePrint-Print-Apps-Connectivity-Troubleshooting... 

 

Additional Print Options:

 

-   Airprint:  AirPrint is Apple's wireless printing solution which allows you to print to HP ePrint-enabled printers over wifi using iOS mobile devices.  (It is not the same as ePrint.)  You can read more about the differences between HP ePrint and Apple's Airprint and how to use AirPrint with HP ePrint printers at the links below: 

Airprint supported printers:

http://www.hp.com/sbso/printing/mac/apple-airprint.pdf

 

Airprint support page: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

 

Airprint HP support forum post:

http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/AirPrint-how-to-use-Apple-s-AirPrint-solution-...

 

-   HP ePrint Driver

 

The HP ePrint driver makes it easy to print from a desktop or laptop computer to any HP ePrint capable product. After installing the driver on your PC/laptop, all you need to do is click File and Print from within any application and  select "HP ePrint" from the installed printers list.  The HP ePrint dialog will open and allow you print to any ePrint capable printer you have added to your HP ePrintCenter account.  

 

To use the HP ePrint driver you have to create an account on www.hpePrintCenter.com and add your ePrint-capable printer to your ePrintCenter account.  Then when you install the ePrint Mobile Driver it will ask you for your HPePrintCenter.com log-in email address so it can find the ePrint printer(s) on your ePrintCenter account.  

 

The printer you select to print to can be at your desk or in a remote location such as a branch office or across the globe at your mom's house—you can do remote printing by using the Internet without file type or size limitations.  The printer can be anywhere in the world: If it is Web-connected and registered in ePrintCenter on your account, you can send a print job to it. 

 

In addition, the HP ePrint driver for Windows also supports traditional direct IP printing to local network printers on the network (LAN or WAN) to supported PostScript® products.

 

Download:  http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=5098101&lang=en&cc=us...

 

User Guide:  http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=22...

 

 

-   HP Mobile Printing solutions:  For more information on HP mobile printing solutions for your smartphone or tablet, look here: 

http://www.hp.com/global/us/en/consumer/digital_photography/free/software/mobile-printing-solutions....

 

Thanks for joining the forum and happy ePrinting!

Although I am an HP employee, I am speaking for myself and not for HP
Tutor
Zenophile
Posts: 7
Member Since: ‎08-11-2011
Message 2 of 5 (99,318 Views)

Re: Start here: How-To and Troubleshooting information

This is useful information -- thanks.  But I seem to have got  very close to having the printer (HP C7280) work off my iPad2.  I can print the documents that are in the iPrint App itself (ones I put there by sending them from my iTunes).  But I can't get them from any other apps to the iPrint. I've tried from Pages (though I did not expect that to work since Apple likes to keep files in the family) and Goodreader and DropBox and Safari and Mail (attachments).  They all complain that they cannot find any printer.  Strange that the printer shows up in the HP iPrint App but nowhere else.  Also it does not show up when I try "Open In" -- only Dropbox and GoodReader show up there.  I have tried changing all my wireless settings bu thatdoes not help.  Very odd.

Top Student
BiztreeForms
Posts: 5
Member Since: ‎08-19-2011
Message 3 of 5 (97,415 Views)

How to locate a print app Re: Start here: How-To and Troubleshooting information

Hi,

 

I'm looking for comments about the print App Biztree Forms, but searches on "biztree" or "forms" or words used by people who commented on our app does not turn up any post.

 

How can we go about responding to comments/questions on our app page?

 

Thanks,

Marc

Top Student
i2cinc
Posts: 6
Member Since: ‎10-20-2011
Message 4 of 5 (94,656 Views)

Re: Start here: How-To and Troubleshooting information

can changing the IP address of my printer affect updating and using web services?

Intern
charlenereeves
Posts: 25
Member Since: ‎09-08-2009
Message 5 of 5 (92,508 Views)

Re: Start here: How-To and Troubleshooting information

I can't access my acct  due to forgotten email address. How do I change this?

Charlene
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation