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11-02-2011 05:03 AM
This is turning into a farce.
I have contacted HP via their email support form - and are being told that HP does only support the printer - and I need to contact ePrintcenter as well as the provider of the specific app to get support!!!!!!!!!!!
So, yesterday I filed a new supportrequest - now following the frontpage of ePrintcenter to the support-form (which is exactly the same that I used earlier on).
It will be interesting if HP Support still claims that "someone else" should support ePrintecenter....
Better Business Bureau or maybe Ombudsmanden if they keep on not being serious?
11-02-2011 09:43 AM
11-02-2011 03:40 PM
I did some network-analysis, and it is quite interesting.
The printer only communicates with the server cache-lb-sbs.austin.hp.com throughout the whole session.
The traffic itself is encrypted with SSL RSA 1024 - so I cant debug what is wrong.
Funny thing that ALL Traffic between printer and "the interrnet" goes to this server.
Both when I try toscan & upload document (which fails) - BUT ALSO when I browse the documents stored in my Google Docs.
THIS IS VERY IMPORTANT KNOWLEDGE - part of the error MUST be on a server controlled by HP - so it bothers me quite a lot that HP states that they are not responsible for providing a solution.....
11-02-2011 04:01 PM
By the way - I tested with adding the Box digital storage app.
That works without any problems :-(
So, the issue seems clearly to be isolated to the integration between HP ePrintcenter and Google Docs :-(
11-03-2011 04:43 AM
Google has done some user-interface changes lately seemingly to better integrate their services (mail, docs, +, etc.). Some of that must be tied to more back-end changes for the same purpose (better integration).
This may be, at the very least, part of the problem.
Lets see what G-docs has to say about the issue.
11-03-2011 02:07 PM
Yet another one with the same problem - we are not alone with the problem:
Just HOPE that HP & Google will also provide us a solution.............
11-04-2011 01:47 AM
Please visit this thread and chime in with your cases as well - the more that raises this issue also at Google - the better chance that it gets focus and solved.