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12-22-2011 07:03 AM
Add one more victim to this defect. I recently bought HP Officejet 8600a Plus - specifically for being able to scan to cloud functionality (without needing a computer in between). I bought this HP printer specifically for this feature as I already had a working multi function brohter printer. Oh well, hopefully HP and Google will fix it soon...
12-22-2011 02:04 PM
Just went through the online chat, which confirmed it was something Google changed that they need to fix. The agent was unable to specify, even generally (weeks, months, etc), when it might be fixed.
I'm in the sad position of having bought this otherwise outstanding unit as a Christmas gift for my father for the primary use reason of being able to scan directly to Google Docs (start archiving the decades of boxes of paperwork he's accumulated). Since that was the primary reason for even getting the thing, I'm faced with the decision of having to return it just because of the upload problem. Which sucks, because it's awesome that it does duplex scanning as well.
12-27-2011 06:55 PM
I got a 6500A Plus AIO. It's so annoying to get an error message. I have spent hours trying solutions on the Google settings side of things with no success. It's one of the main features and it's broken, even with the latest update. HP fix this, please!!!
12-27-2011 07:05 PM
01-01-2012 02:54 PM
Add another unsatisfied customer to the list. This app is one of the main reaons i just bought my HP printer.
Also, a promise of a fix is not an actual fix, can we get this issue unmarked as fixed please? i can't see where to click to make this happen.
01-02-2012 03:18 PM
I know you are all still struggling with this and I really apologize for the wait on a fix. We have determined that the issue is due to the switch from http-https on Google's end and we are working on a fix. I know you're not going to want to hear this and I hate to be the one to say it but unfortunately I don't know how long the fix is going to take to implement. As soon as I find out anything more I will let you know.
Although I work for HP, my posts and replies are my own opinion and not those of HP.
01-02-2012 03:27 PM