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‎08-25-2014 03:53 PM

HP Recommended

There could be a firmware issue, I would not call it a faulty printer personalty. The best thing I can offer is to contact HP's Cloud Support Team. If you are covered under warranty and a replacement is needed they are the ones to speak with.

 

If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the Technical Support number for your country/region.

JERENDS
I work on behalf of HP

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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‎08-25-2014 04:11 PM

HP Recommended
Ok. How do we change/update our firmware?
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‎08-25-2014 09:07 PM

HP Recommended

Also tried it and no luck. I really would like to know if this feature works for anybody or whether it is in general broken. I can't believe that it is the printer or the setup in so many cases ....

Peter

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‎08-26-2014 08:10 AM

HP Recommended

Typically, once the web services is enabled the automatic updates are enabled also. Try going to the Setup menu on the printer and then Web Services. In that menu you will be able to check for updates on the printer.

 

Contacting HP's Cloud Support is the best option if the troubleshooting steps fail to resolve the issue.

JERENDS
I work on behalf of HP

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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‎09-02-2014 05:08 PM

HP Recommended
I found a temporary solution.

Download the HP All-In-One App. Search "HP aio" in the app store. Connect to your printer via wire or wireless. Place document on the scanner. Press scan on the app. Once image is scanned, save it, go to files and send to email. Hope this helps you guys.

HP support why couldn't you let us know about this before?
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‎02-12-2015 02:18 AM - edited ‎02-12-2015 03:13 AM

HP Recommended

For me the solution was to enter the SMTP credentials of my internet provider (which provides the internet connection).

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‎04-16-2015 09:14 PM

HP Recommended

Hi,

 

That's an interesting thought.  Scan to Email doesn't work for me either - perhaps it is because my ISP blocks outgoing SMTP on port 25.  (I would have thought that the email could ride the web services connection back to the cloud and then be sent.)  In any event, I'm curious where you were able to enter the SMTP credentials.  

 

Thanks

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‎04-17-2015 08:26 AM

HP Recommended

Hey tmancill,

 

Which printer and Email are you using?

JERENDS
I work on behalf of HP

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
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‎11-23-2015 07:36 PM

HP Recommended
I solved mine by resetting the scan settings in setup
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‎01-19-2016 06:32 PM

HP Recommended

I solved this finally by changing the outgoing email settings in the scan to E-mail section on the web interface.  SMTP was set to port 25 which I changed to 465.  I also made sure the box marked "always use secure connection" was unchecked.  Hope this helps somebody!

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