Server Connection Error - Scan to Email App

[mfin2005]

I had no idea this is private. That's not my intent. How can I make it public? I need help!

[happytohelp01]

Hi mfin2005,

The HP Support Forums are a public forum for HP customers who required technical assistance with their HP products.

Your post that you marked as a solution is not confidential information and it is a valid solution. 

Warmest regards,

[petsch]

the user "pjotrpp" suggested the following:

I found mistake. Everybody we are install new version firmware to printer. Printer install new firmware automatically. This is wrong code version of firmware "CKP1CN1416AR".

Now I am trying to find out how to change the firmware version - my printer (Office 6700) says that the current firmware version is MPM3CN1416AR - so is that a faulty one?

Thanks

Peter

[mfin2005]

The issue still remains! HP, what is going on?! I just moved, I'm using a different router/cable provider and I'm still getting the connection error with the Scan to Email App. I called customer service and they were not able to provide a solution. Please help. I bought the HP printer for this feature and it has been completely useless.

[happytohelp01]

Hi mfin2005,

Thank you for taking the time to respond.

Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.

[petsch]

I called this support number. All they do they walk you through the very same steps that are described already in some of the posts - like these:

-Get your printer's IP Address (Can find this under Network Config under Settings)
-Type the IP into your web browser
-On the left-hand side click on iPV4 under WIRED or WIRELESS (however you are connected)
-Click Manual DNS
-Under preferred type 8.8.8.8
-Under alternate type 8.8.4.4
-Unplug Modem from the wall. Wait 30 seconds. Plug back in.
-Turn off your printer by pushing the power button. Wait 30 seconds. Power on.

And then feature will still not work - at least that was the result for me. I think there is somehting fundamentally wrong with the ScanToEmail app or the webservice and HP is not able to fix it.

Sorry, this problem is by no means resolved. 

Peter

[mfin2005]

Peter is right. HP, we have done every troubleshooting step and the issue remains. The fact that multiple people are having the SAME issue leads us to believe there is an error with your app. Please advise on what we can do next. Otherwise, I would like to return my printer and switch to Xerox.

[jenkinshouse]

I'm having the same issue and would love to find a way to fix this.

[JERENDS]

Hello petsch, mfin2005 & jenkinshouse,

Try the suggested steps in the earlier posts of this Thread, but try this DNS information;

• Primary DNS Server = 209.244.0.3
• Secondary DNS Server = 209.244.0.4

Let me know if that information works for you all.

Cheers,

[mfin2005]

Just tried it. No luck. Is it possible we have faulty printers?