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07-26-2012 06:44 AM
I tried to sing-in as a new account but received msg that my e-mail was "already registered." Attempted signing in with the password I used a long time ago (since I don't remember registering) but the msg is "invalid password." Then I clicked forgot password and entered my e-mail address and get a msg that the "e-mail is incorrect." Then I signed up for this passport which I guess it means it is only temporary but it still does not let me sign-in for other services as I wanted. What to do????
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07-26-2012 11:33 AM
The issue you're experiencing is most likely due to an old Snapfish account registered under your email address. ePrintCenter and Snapfish account information is stored in the same place and I've seen this conflict before. You will need to go to http://www.snapfish.com/snapfish/welcome, click the "Sign In" in the top right hand corner of the page and then click the "forgot password" link and enter the email address that is causing your problems, you should receive an email from Snapfish that will let you create a new password there. Once you've created a new password for Snapfish, try to Sign In on ePrintCenter (http://www.eprintcenter.com/) using your email address and the new password you created for Snapfish.
Although I work for HP, my posts and replies are my own opinion and not those of HP.