TouchSmart Web App is not Responding - Please Try Again Later - THIS FORUM DOES NOT RESPOND EITH

[MauriceMoss]

Some users are reporting that there is a new firmware available to download. Please check your printers for a product update. I'm not sure of the localization of the firmware update unfortunately.

[tanzhp]

Hi,

I bought the HP Envy 100 yesterday, and I got the same error message everyone is getting.

It was connecting to my network fine, and I was wondering why it was having trouble connecting to the internet.

I thought to myself, well it connects to the internet to run an update so I will try it again today..

I ran an update yesterday and that took 10mins, but when I tried again today, it took 30-40mins.

I thought well that's a good sign..

I shut down the printer, started it back up, and now it is working like a charm.

No more error message, my apps are all there.

Only time will tell how temperamental it is, but hopefully it wont happen again 

Hope this helps 

[tanzhp · Accepted solution]

To run an update:

Settings > Web 

Make sure Web Services is enabled.

Then go to Product Updates > Check for Product Updates.

[tanzhp]

I knew it wasn't a hardware related problem, it was a software problem that HP had to fix.

The only way HP can fix it, is through their updates.

[bismarcks]

Just to add that I have the same problem and that I am equally surprised by the fact that HP does not seem to respond to this issue.

[smilton]

Hi all I just purchased this printer as well and I thought it was my internet connection, but I changed it and it still gives me the same response. I just tried the update and I still get the same error message. I really would like this problem solved so that I could get the full benefit of this printer because like all of you I paid a lot for it as well. 

[Naeno]

I just purchased the HP Envy 100 and my TouhSmart Apps WILL NOT connect to the Internet.  I am sending the product back if I dont get it to work.  Bottom Line: If it does not work as promised then the product is defective and falsly advertised. {Content Removed: legal discussion}

[sgenoway]

I bought the HP Envy 100 12/1/2011 and it is disappointing to see that after 6 months looks like they haven't gotten this one figured out. I was encouraged by your message though as my printer, after multiple tries, finally went to get a Product update... I thought that that would do it but it didn't. I wanted to find out whether it has been temperamental or has it consistenly worked for you? Thank you for your time.  

[sable123]

Just purchased an HP Photosmart C310a.  Only app that works is Snapfish.  Any other app indicates "Connection Problem - Touch Smart Web app is not responding.  Please try again later".  Does anyone have a fix for this matter?

[dwurnitsch]

I have an P Photosmart C310a also and this feature worked once and has not worked sense. 

I have checked for updates and I am told I have the current software.

Reading this forum it seems this has been a problem for a very long time.  Has anyone had any success in correcting this?

This feature was one of the main reasons for spending the money on this very expensive printer.  I am hoping someone from HP is out there and welling to give us some help.