06-02-2014 10:26 PM - edited 06-02-2014 10:27 PM
I'm having some trouble removing an email from my 'Allowed Senders' list. From the HP Connected settings page (HP Connected > Devices > Settings (under the appropriate product) > Manage Allowed Senders), I get the message 'Unable to remove the email address from the list' when clicking to remove the second of the three addresses shown in the image below.
Has anyone seen anything like this? Any ideas on how to fix it? I tried making the second address the owner and then switching it back to see if that would shake anything loose, but no luck.
Thanks for your time.
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06-04-2014 02:37 PM
Welcome to the HP Support Forums. I understand that you are not able to remove emails from your allowed senders list in HP Connected.
I was able to recreate the issue using my HP Connected account. I have escalated this to the appropriate team but I have no estimated ETA on a resolution.
I work on behalf of HP
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07-23-2014 12:39 AM
Sorry, I figured this out but had forgotten about this post by that time...
1. Click on this link: https://www.hpconnected.com/us/en/#printingSetting
2. Select 'Authorize Email Addresses'.
3. Select 'Remove' for the appropriate address.
You may have to go back to the device page to remove the address from there as well.
Hope this helps.
08-29-2014 02:03 PM
@xphrellis: Yes, your advice worked for me as well. I had to actually click on the "link" you mentioned in your post for this to work, and yes, it worked!!