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xphrellis
Posts: 2
Member Since: ‎06-02-2014
Message 1 of 6 (226 Views)
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Trouble Removing HP Connected Allowed Senders

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Hi guys,

 

I'm having some trouble removing an email from my 'Allowed Senders' list. From the HP Connected settings page (HP Connected > Devices > Settings (under the appropriate product) > Manage Allowed Senders), I get the message 'Unable to remove the email address from the list' when clicking to remove the second of the three addresses shown in the image below.

 

Allowed Senders.JPG

 

Has anyone seen anything like this? Any ideas on how to fix it? I tried making the second address the owner and then switching it back to see if that would shake anything loose, but no luck.

 

Thanks for your time.

HP Support Agent
happytohelp01
Posts: 3,447
Member Since: ‎09-03-2013
Message 2 of 6 (188 Views)

Re: Trouble Removing HP Connected Allowed Senders

Hi xphrellis,

 

Welcome to the HP Support Forums.  I understand that you are not able to remove emails from your allowed senders list in HP Connected.

 

I was able to recreate the issue using my HP Connected account.  I have escalated this to the appropriate team but I have no estimated ETA on a resolution.  

Regards,
Happytohelp01

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Tutor
Untitled_Doc
Posts: 7
Member Since: ‎08-02-2013
Message 3 of 6 (133 Views)

Re: Trouble Removing HP Connected Allowed Senders

I am also hitting this problem. Please update us on a fix.

Tutor
xphrellis
Posts: 2
Member Since: ‎06-02-2014
Message 4 of 6 (117 Views)

Re: Trouble Removing HP Connected Allowed Senders

Sorry, I figured  this out but had forgotten about this post by that time...

 

1. Click on this link: https://www.hpconnected.com/us/en/#printingSetting/ (Accessed through HP Connected homepage > Settings [click for drop-down menu] > Printing) - I thought this was completely unintuitive BTW.

2. Select 'Authorize Email Addresses'.

3. Select 'Remove' for the appropriate address. 

 

You may have to go back to the device page to remove the address from there as well.

 

Hope this helps.

Tutor
Untitled_Doc
Posts: 7
Member Since: ‎08-02-2013
Message 5 of 6 (109 Views)

Re: Trouble Removing HP Connected Allowed Senders

@xphrellis: Spot on - thank you! Worked for me, though as you say very unintuitive.

 

:smileyvery-happy:

 

Student
ScienceThinker
Posts: 1
Member Since: ‎08-29-2014
Message 6 of 6 (68 Views)

Re: Trouble Removing HP Connected Allowed Senders

@xphrellis:  Yes, your advice worked for me as well.  I had to actually click on the "link" you mentioned in your post for this to work, and yes, it worked!!

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