Unable to get Printer Email Address

[fertileground]

Hi karenames50,

At the time the Web Services server was experiencing difficulties.  If you are still having problems you can try performing a Product Update from the control panel.

If you are still having proplems you can try these steps:

Restore factory defaut settings from the Tools menu of the printer

Power cycle the printer

Remove and then enable Web Services from the control panel

An information sheet with the printer code should print

Go to ePrintCenter.com and register the printer using your personal email address and printer code

[SeeBeauty]

I've tried what User: noxqcez suggested several times and it hasn't worked. I'm still unable to connect the web services. I have an IP address and the wireless works fine with a strong connection. Any suggestions on what to do now?

Also, I have the HP C310 photosmart printer

[SeeBeauty]

I have tried all the suggested steps several times and cannot set past the Enable Web services, it doesn't work. So there is no way to get the sheet with the printer code.

[garytech1]

Hi SeeBeauty,

I understand that you're trying to enable web services on your printer.  What printer do you have?

[SeeBeauty]

I Have the HP C310 Photosmart

[garytech1]

Hi SeeBeauty,

Try the steps below.  Let me know how it goes.

1. Obtain your printer's IP address

a. This can be done by pressing the wireless icon on printer.

2. Enter the printer's IP address in a browser.

3. Select the network tab at the top of the page.

4. On the left select networking.

5. Select Network Address (IP)

6. Select Manual DNS Server

a. Manual Preferred DNS should read 8.8.8.8

b. Alternate DNS Server should read. 8.8.4.4

7. Select apply you might get a warning just select okay.

[lehartk]

lehartktk@hpeprint.com

[garytech1]

Hi Lehartk,

Are you having trouble with your ePrint account?  What issue are you having?