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01-08-2011 02:20 PM
I am trying to set up my new HP Envy...all is great until I try to Print Report for the email address.
I followed the steps in this post, including Restoring to Factory Defaults, and I still can't get the ePrint Instruction page, it just says it will take a moment, then it switches over to the home screen after 30 sec.
What else am I missing? It shouldn't be this hard should it...
01-08-2011 02:28 PM - edited 01-09-2011 06:50 AM
Just bought 6500A. Same issue as has been described on this forum for what seems to be hundreds of times. Tried all solutions found, still no connection. Will try again tomorrow. But this seems to be a major snafu on HP's part.
That said, everything else seems to be working fine. Network connection is great, I can print from my iPad and desktop. No other issues.
Ok, I finally got ePrint to give me an email address. I used the manually assign an IP Address solution described by PrintApper on this forum under "ePrint - Not Connected Error" subject line posted 11-12-2010 04:03PM.
I set an IP, turned printer off and back on after 30 seconds. Went to print email address under Web Services and still got the "Cannot connect to server error" message. But about a minute later, the printer started printing the Welcome to ePrint page with my printer's address on it. I printed from my BlackBerry and it works!
Clearly this ePrint problem needs a more work from the folks at HP. This ePrint idea is fantastic and obviously a lot of effort and money has already gone into making it happen. That said, if customers have to spend the amount of time they are currently spending to get the feature to work, that unfortunately takes the excitement out of the innovation...
01-12-2011 08:52 PM
If assigning manual IP to the printer still displays the same error "Cannot connect to network", try adding the DNS addresses in the printers EWS page and see if it works or not.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
01-15-2011 02:59 PM - edited 01-15-2011 03:05 PM
Been pulling my hair out for days reading all the gloom and doom about getting my HP Officejet Pro 8500 to ePrint.
The solution posted by noxqcez was THE solution.....and it was the simplest!!!!!!!!!!!!!!!!!!!!
Thanks for doing what evidently HP could not.
It just should not be that hard to take something out of the box and get it to work.
I grew up on DOS 2.0. Things were not this hard!!
01-29-2011 02:08 PM
THANK YOU FOR THAT I DID WHAT YOU SAID AND YOU WHERE RIGHT I GOT MY EMAIL ADRRESS IT'S A SHAME THE TECH DON'T KNOW THIS AGAIN THANK YOU I WOULD HAVE NEVER BEEN ABLE TO USE THE EPRINT FUNCTION.
02-02-2011 10:00 AM
I followed the solution posted by noxqcez and IT WORKED on my HP C410
Having recent back to factory settings twice - that did nt work
But the added unplug for 30 seconds seemed to resurrect it into life and the eprint email address printed out.
08-23-2011 09:28 PM
Hi Hp Team,
This is to inform you that the HP color Laserjet CP 1525N printer which we have sold to M/S Ratnakar Bank and which is under warranty has the problem to print through Microsoft Power Point.(You get Colour Bands while printing MS power point files all other files print correctly)
In this regard we had lodged the complaint with Redington India (Worli) . The case ID is 3518974 and the database ID is 8052118550.
After inspecting the above printer Redington India had sent another printer on 18th July 2011 but unfortunately even that
printer also had the same problem, which Redington India service engineer is aware of.
When we contacted Redington India ----Worli office on 61555205/61555222 Mr. Mangesh always promised us that he will be sending engineer to resolve the problem but till today the call is open without proper solution, and both the printers
( The printer which M/S Ratnakar Bank has purchased & the replacement printer )are laying idle with the client.
Hence you are requested to escalate the matter with HP India so the client can get the solution at the earliest.
Thnx & Regards,
Service Support Team
01-30-2012 01:37 AM
The solution for me, as suggested by Praveen, was to be sure all the printer's IP address info appeared. I used manual entry but accepted the info that was suggested in each of the three blanks. Connection to web services occurred instantly, even without resetting defaults and without powering down. Thanks to all.
02-21-2012 01:51 PM
I'm having the same problem. When I click "print email address" I receive a printout as follows. CONNECT h20591.www2.hp.com:443 HTTP/1.0. On the second line. Proxy-Authorization: Basic Og==ebgth="40" access="readOnly" NO printer code??? Or I get Most of the time) CONNECT h20593.www2.hp.com:443 HTTP/1.0 secon line reads. Proxy-Authorization: Basic Og== No printer code appears....hELP