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Student
Posts: 1
Member Since: ‎02-18-2013
Message 1 of 2 (662 Views)

Unable to setup M401dw Web Services - "Error 500"

Just received new HP LaserJet 400 M401dw printer. During initial setup had problem with reboots every 5 minutes when on the network - after updating firmware (from datecode 20120221 to 20121205) fixed that problem. 

 

I have not been able to properly setup HP Web Services. I get and "Error 500" when trying to print the web service information sheet.  Also, when I enter the related "email address" on the hpeprint.com web page it says that the account is not valid. All other printing works fine from 5 network computers. I have disabled proxy settings, also have a second printer (OfficeJet 8500) already using ePrint successfully, on same network.

 

Any suggestions on how to troubleshoot this issue?  Thank you.

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Tutor
Posts: 15
Member Since: ‎03-07-2012
Message 2 of 2 (646 Views)

Re: Unable to setup M401dw Web Services - "Error 500"

Hi halwilkerson,

 

You should redirect your support request to the following email address: webservices_support_en@mail.support.hp.com

 

They will answer as soon as possible.

 

Best Regards,

 

Marc.

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