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12-28-2011 11:52 AM
Thanks for all your efforts & info.
I went thru your list... until I got to "unplug / replug the printer."
I couldn't get hpqtra08.exe to open in the tray, so I started looking around at the other options I saw opened in the "bin." I looked at "properties" to see what the available "applications" did.
When I got to "hpiscapp" I found out it was a 'scan' program, clicked on it, and whoala!
I got my scan from within a program in the computer and not by scanning from the HP printer.
True, I should be able to scan from the printer, and maybe one day I'll mess with it, but for now... I have my document that I need.... You put me on the right track, and later, when I have time, I'll check it out more thoroughly.
07-06-2012 09:35 AM
03-30-2013 03:19 PM
I've been so frustrated over this update siruation for weeks now, but this worked perfectly, thank you so much for your help!! I am so glad there are tech savvy people, unlike myself, in this world!!!