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Re: We are having trouble with the print option from our IPAD. (191 Views)
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6229 Student
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6229
Posts: 1
Registered: ‎09-16-2011
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We are having trouble with the print option from our IPAD.

‎09-16-2011 10:38 AM

We have the HP Photosmart wireless . Recently tried to use scanner and after thatwewere unable to print from the IPAD
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jandsbob Top Student
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jandsbob
Posts: 128
Registered: ‎09-08-2011
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Re: We are having trouble with the print option from our IPAD.

‎09-16-2011 10:55 AM

What are you using to print? The built in option of the HP ePrint App

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Teacher Teacher
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Btek
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Registered: ‎04-12-2011
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Re: We are having trouble with the print option from our IPAD.

‎09-16-2011 11:39 AM

Hey 6229,

 

Here are some of the step you can follow to resolve your issue. Try printing from the iPad after each step.

 

1. Try installing product updates from the front panel of the printer.

 

2. Try power cycling the printer and the iPad. Turn the printer on all the way before turning on the iPad. again.

 

3. Check to make sure your printer and iPad are on the same wireless network.

 

4. Check for firmware updates from the hp.com/support website.

 

5. Make sure bluetooth is off on the iPad.

 

Here is a link with further troubleshooting steps to follow: http://www.apple.com/support/ipad/assistant/airprint/.

Although I am an HP employee, I am speaking for myself and not for HP.

If I have resolved your issue, feel free to provide Kudos and make sure you mark this thread as solution provided.
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