Web Services not responding - HP Envy 100 D410

[dsavill]

I've just set up my new HP Envy 100.  Connected to my wireless router OK.  Can print wirelessly OK.  And internet connection from my PCs are all OK.

When I try to access any of the Web Services from the printer menu, I get the following error message:

"Connection problem.  TouchSmart Web app is not responding. Please try again later."

I've tried resetting defaults, disabling and re-enabling web services as suggested on another thread, but still no luck.

Can anyone help me?

[PrintApper]

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dsavill wrote:

I've just set up my new HP Envy 100.  Connected to my wireless router OK.  Can print wirelessly OK.  And internet connection from my PCs are all OK.

When I try to access any of the Web Services from the printer menu, I get the following error message:

"Connection problem.  TouchSmart Web app is not responding. Please try again later."

I've tried resetting defaults, disabling and re-enabling web services as suggested on another thread, but still no luck.

Can anyone help me?

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If you haven't yet, review review the troubleshooting steps in this post and let us know if your results change:  

http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/ePrint-Print-Apps-Connectivity-Troubleshooting...

[dsavill]

I've tried those things and still have the same problem.

ePrint works fine as well.  Its just seems to be the Touch Smart Web App that won't respond.  Is this a known product fault?.  I have seen others on the forum with the same problem, but can't find a fix.

[lk214s]

I'm having the exact same problem. The printer is connected to my network and prints fine. I can send print jobs via email so it must be connected to the internet. However when ever i launch any web app i get the following error " There was a problem connecting to the ineternet. Please try again." I have tried your basic troubleshooting steps provided and none seem to correct the problem with the web apps. Any update on when a fix might be in place for this?

[dsavill]

My printer quickly developed a more serious problem - and I've also seen this problem reported on the forums without a fix.  It intermittently started cycling through it's power up and down routines with the screen going blank for most of the time.  I rang the HP Support line and they have sent me a new printer.  I'm going to leave this post open until I get a chance to set that one up and test it out.

[KellyNYC]

Same problem here.  Envy 100 (410a) running Mac OS X 10.6.7.  I can print wirelessly, can wirelessly, email print jobs, etc.  All is fine except Web Apps (and of course the freaking door won't close after a print job is remove, but that's another topic).

Has anyone been able to resolve the Web App issue??

[KellyNYC]

Oh...and I can AirPrint from Iphone just fine,

[Dot4]

To all who are having issues with the web apps with the Envy 100 would you please do the following and send me some basic information.

Please print a printer status report

To print a print a printer status report
1. From the home screen of your printers display select the wrench icon in the upper right corner.
2. Select tools
3. Select printer status report.

When the report prints look at the Product Information and supply the following information.

1. Model Name:
2. Model Number:
7. Firmware Version:
8. Firmware patch version:

I have an Envy 100(D410a) and have no issue's with web services. I would like to compare the information to see if there is a difference.

[dsavill]

I've just received my replacement printer from HP and it has the same Web Services fault.

Per the request for printer info:

Model Name: HP ENVY 100eAll-in-One

Model Number: D410a

Firmware Version: SLM1CN1036AR

FW Patch version: 0

[annesley]

In Response o your message. Details are as follows;

Model Name: HP ENVY 100 eAll-in-One

Model Number: D410a

Firmware Version: SLM1CN1030AR

Firmare Patch Version: 0

Please Please Please Help with this issue.

Thanks.