Why can't I "scan and e-mail" documents with my b110?

[Joaoabs]

I'd like to use the estorage app from google but strangely it's not available in this model.

The set of apps available to this printer (B110) is ridiculous! Disney, sudoku and some other kids stuff.

I bought this printer to do real work at home and now I'm getting really frustrated! I don't see no reason for this printer doesn't support the e-storage application other than bad will from HP.

Isn't enough the ink cartridges rip off?

Can anyone do anything?

Yours disappointed,

Joaoabs

[Dave_K]

Hey Joaoabs!

I'm definitely sorry the app you're looking for isn't available on that printer! Unfortunately, the Photosmart printers were not designed for busincess use, the Officejet printers may suit your needs better. That's not to say that the app may not be added in the future. Have you double-checked on ePrintCenter.com to make sure it is not available for your printer? If you have and it still isn't available, it may become available later.

Hope this helps!

[Joaoabs]

Thanks for your answer. Besides being very empathic, unfortunately it doesn't solve my issue.

I can agree that the Photosmart series were not designed for business use, but the general concept behind of the all-in-one printers consists in printers that are suitable for home and small office applications.

All I want to do is to scan my home bills (electricity, phone, gas, bank, etc.) and store it easily online with google estore application (or anything similar that is free). I would say this can be considered "home use" rather than "business use", wouldn't you agree?

I believe the target audience for this application is really the home user - not the "real" companies (there are better commercial solutions - not only from HP). So, the argument that should only available to business use is not so convincing, at least in my point of view...

My main point of frustration here is that I bought a printer that supposedly had  - "huge possibilities because it had a kind of app store, with lots of applications and more being developed everyday" - Salesman words - and now I see that the set of features is quite limited, not because of technical reasons (again, I see no technical reason for this feature not being available for this model), but by commercial ones.

Wouldn't you feel cheated, frustrated and willing to throw the printer out of the window?

Thanks,

Joaoabs

[Dave_K]

I can certainly understand your frustration. Keep watching for apps, there may be something that suits your needs soon. I can't give any time frames or specifics but we are supposed to be expanding ePrint and apps pretty drastically soon.

[Joaoabs]

I was expecting to have a more proactive reply from HP, rather than "keep looking, keep waiting and maybe one day we can have it fixed"...  It's just too disapointing for a company like HP.

When buying a product from a company like HP, we always expect that what we pay more (when compared with canon, lexmark, etc.) is worth because we'll have assured some benefits, like decent support.

Turns out that it's not the case. HP is not better than the competition, so why pay more?

I'm not saying the competitors support is better (because I don't know - worst than this would be difficult), but if it's as "good" as this one, I'd preffer to buy cheaper products from the competitors...

I took a look into the forums and "app market" comments and guess what: I'm not the only one asking for this feature! Tons of people asking for it (for my printer model and other models)! Don't you have any technician that could solve this issue in a couple of days????

Think about it...

Joaoabs

[Dave_K]

Unfortunately, no we don't have a technician that could "simply fix this in a couple of days". There is a lot more involved then simply flipping a switch. I apologize that google docs is not available for your printer at this time but all we can do at this time is wait until it does become available if there are any plans to put it out for this printer.

[Joaoabs]

As I said.... too disapointing to get this kind of support from a company like HP.

Next time I'll try other brand...

And please, if you don't have anything usefull to add, do not reply this post... It gives the impression you solved the issue when actually all you did was telling me to sit down and wait...

cheers,
joaoabs

[Joaoabs]

Still waiting... And as I was guessing, still no news....

[Joaoabs]

one more month past by and still no news...

[Joaoabs]

Nothing ????

Am I the only one getting frustrated with this limitation?