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Why do I receive ePrint Job Received emails (220 Views)
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Student
normaswats
Posts: 2
Registered: ‎08-08-2011
Message 1 of 5 (220 Views)

Why do I receive ePrint Job Received emails

nearly every single day I get an email from:
donotreply@hpeprint.com
subject:
ePrint Job Received

sent to my email on record.  This is part of the email I receive:


Thank you for using HP's ePrint service. Your print job has been received and prepared for printing. If you are the account owner for the printer, you can check the status of your print job at http://www.hpeprintcenter.com.

 

but there is never a print job received, nor one in my status.  I'd like to find out why I get that email every day.

Please use plain text.
Teacher
Josh_C
Posts: 127
Registered: ‎05-04-2011
Message 2 of 5 (202 Views)

Re: Why do I receive ePrint Job Received emails

[ Edited ]

Hi Normaswats,

 

I can say this that you get a confirmation email but when you login to the ePrintcenter.com what do you see under recent jobs.

Does it say Failed or pending.

Thanks
Josh.C

Click on the BLUE KUDOS button on the left to say "Thanks"
Although I am an HP employee, I am speaking for myself and not for HP.
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Student
normaswats
Posts: 2
Registered: ‎08-08-2011
Message 3 of 5 (192 Views)

Re: Why do I receive ePrint Job Received emails

When I go to the ePrintcenter.com the only recent jobs are ones that I personally did to test the service. Nothing is listed as failed nor pending. There are 2 that are discarded, but that's cuz I didn't add my granddaughter to the allowed sender list. No one outside of my husband and daughters has my eprint email address. Yet nearly daily I get an email saying

 

Thank you for using HP's ePrint service. Your print job has been received and prepared for printing...etc etc

 

but there is NOTHING received nor preparing, nor printing. Just daily emails. If you can supply me with an email address, I'll forward you what I get. I got another one this morning :smileysad:
Norma

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Teacher
printerplz
Posts: 132
Registered: ‎04-13-2011
Message 4 of 5 (179 Views)

Re: Why do I receive ePrint Job Received emails

The only way that i have found to turn off email notification is in the allowed senders area and unchecking the email check box.

 

I hope this will help stop the emails.


I work for HP but my posts and replies are my own thoughts.
If I have solved your issue, please feel free to provide kudos

Make it easier for other people to find solutions, by marking my answer with Accept as Solution if it solves your issue.
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Teacher
Josh_C
Posts: 127
Registered: ‎05-04-2011
Message 5 of 5 (167 Views)

Re: Why do I receive ePrint Job Received emails

Hi Normaswats,

 

I hear you sir,

But Are you trying to use ePrint or in other words are you sending email to the printer.

If then the email address for the printer is incorrect.

Therefore, I would request that you to check the email address on ePrintCenter. Below the picture of your printer you will find the email address.

Thanks
Josh.C

Click on the BLUE KUDOS button on the left to say "Thanks"
Although I am an HP employee, I am speaking for myself and not for HP.
Please use plain text.