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Hi thomasbo;
I hope you are doing well and welcome to the community;
Please try this 2 steps;
1. Use another browser (Internet Explorer, Chrome, firefox, safari, Opera).
2 if this is a acceptable solution for you. Sign-in with an alternative account (Shapfish form HP, google account, Facebook). If you do not have an account with one of the ones mention create one and follow this to sign-in with the new account. https://h30495.www3.hp.com/help#eprint
I head here (other members of the community) that there is an issue that engineer are working on diligently, that may be affecting this process. At the same time I know that other members have some success using this steps aforementioned.
Hope this helps!
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance! 
