HP Support Forums
Join in the conversation.
04-13-2012 12:46 PM
I hope you are doing well and welcome to the community;
Please try this 2 steps;
1. Use another browser (Internet Explorer, Chrome, firefox, safari, Opera).
2 if this is a acceptable solution for you. Sign-in with an alternative account (Shapfish form HP, google account, Facebook). If you do not have an account with one of the ones mention create one and follow this to sign-in with the new account. https://h30495.www3.hp.com/help#eprint
I head here (other members of the community) that there is an issue that engineer are working on diligently, that may be affecting this process. At the same time I know that other members have some success using this steps aforementioned.
Hope this helps!