apps on HP 7525 (4609 Views)
Reply
Tutor
Napalm
Posts: 11
Member Since: ‎01-31-2011
Message 91 of 166 (1,167 Views)

Re: apps on HP 7525

I was also called and told early march. I think some kind of compensation needs to be provided to folks who bought this printer recently and stuck with it. I did not get this printer in the hopes of all advertised features eventually working.
Student
jlpoirrier
Posts: 1
Member Since: ‎01-14-2014
Message 92 of 166 (1,046 Views)

Re: apps on HP 7525

Message from HP earlier today:

 

At this time the engineers have informed us that the new firmware to resolve the issue will be released in March.  Should you be unwilling to wait for the firmware to be released you may call into our Cloud Services Support Specialists (1-855-785-2777) for other options, see below for support times.  Unfortunately as I provide support through eMail and we cannot provide exchanges or replacements I am not aware of exactly what other options are available.

 

Solid stuff, HP.

Student
Helbourne
Posts: 1
Member Since: ‎01-21-2014
Message 93 of 166 (863 Views)

Re: apps on HP 7525

Yeah, add me to the mix of frustraded HP customers, with printers that do not work 100%.  Prints fine, but the all the bells and whistles do not work aka the apps. 

 

Sometime in March is the timeframe for the firmware update?  oh boy... in the words of my brother "I hate printers"

Honor Student
dlscofield
Posts: 3
Member Since: ‎01-21-2014
Message 94 of 166 (860 Views)

Re: apps on HP 7525

My firmware version is:  ELM1CN1320AR   and the serial number also starts with the "th",,,

 

has anyone recently heard if they are going to fix the problem or do we all need to call HP and request a new printer with a different serial number of firware version???????

Honor Student
Courtney710
Posts: 2
Member Since: ‎01-23-2014
Message 95 of 166 (795 Views)

Re: apps on HP 7525

I just bought this printer this evening.  I am so bummed to find out about this issue.  Since I just bought it I am debating if I should exchange it or wait for the fix.  I also have a bad "TH" unit.  HP should recall all of the models with a serial number beginning with "TH."  I am just hoping that if I go through the trouble of exchanging it, that the store has a model with a "CN" serial number.  

 

Besides this issue, I really do love it, and it has a lot of features and tools for the price.  

Tutor
rarejuwel
Posts: 3
Member Since: ‎01-25-2014
Message 96 of 166 (745 Views)

Re: apps on HP 7525

Same issue. TH model. Wasted my whole Sat. trying to problem solve. So frustrating. I'm NOT willing to wait until March.

Honor Student
dlscofield
Posts: 3
Member Since: ‎01-21-2014
Message 97 of 166 (735 Views)

Re: apps on HP 7525

Everything works on my printer but the apps so I'm keeping mine. Hopefully they will gets fix this problem. if they don't, maybe they will compensate for it. that is one of the reasons I got this particular printer
Honor Student
Courtney710
Posts: 2
Member Since: ‎01-23-2014
Message 98 of 166 (634 Views)

Re: apps on HP 7525

I decided to go back and exchange mine.  I didn't want to wait until March.  I was able to find one with a "CN" model number and everything works great! The apps awesome and really make the printer that much better!

 

I hope everyone gets some resolution on the matter!

Tutor
Goofiness
Posts: 13
Member Since: ‎01-30-2014
Message 99 of 166 (578 Views)

Re: apps on HP 7525

I got mine as a Christmas gift, purchased at Costco.  Same issue with Apps.  I have the same firmware version, and the TH serial number.  I have not yet called Costco or HP.  The printer works fine, otherwise, so I am reluctant to try for a replacement.  I might have a look at the boxes at Costco, and see if there are any CN models in stock.

 

It is good to have found this thread, since I have spent some time trying to troubleshoot the issue.  Good job, to those who were clever enough to find the TH origin, and the CN solution.  Let's hope HP can get it right, SOON!

Tutor
Goofiness
Posts: 13
Member Since: ‎01-30-2014
Message 100 of 166 (551 Views)

Re: apps on HP 7525

My local Costco has only TH origin printers.  I called Costco customer support (and got a case number).  He was very pleasant, had not heard of the problem (?) or the solution.  He got through to HP support, and he walked me through the process to activate ePrint through Snapfish, which I had not done.  Alas, it did nothing to fix the Apps problem.

 

He said he had no technical advisories on this issue, but if "someone" said HP would have a fix out in March, I should wait for it.  He made no offer to exchange the printer, but truthfully, the Apps are not a big deal for me, except that if they are supposed to work, then they should work.

 

I guess I'll wait it out and see what happens.  Costco is usually very helpful on these matters, though March will be close to the 90 day window for electronics returns.  We'll see.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation