Question
apps on HP 7525
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Intern
Huskergma
Posts: 25
Member Since: ‎11-25-2013
Message 21 of 166 (1,534 Views)

Re: apps on HP 7525

Today 12/9/13 I received a replacement printer for HP, I have just completed the install to my computer.  The apps are working on this unit.  Please check the serial number on your unit......this one starts with CN the one that did not work started with TH.  One is made in China and the other is made in Thailand.  The Thailand one did not work for the on screen apps or the web server.

If you have one that was made in Thailand I would suggest you contact HP for a replacement  of one made in China

 

Tutor
AL71B
Posts: 9
Member Since: ‎12-09-2013
Message 22 of 166 (1,527 Views)

Re: apps on HP 7525

Hi,

 

Thanks for the information. My 7520 does indeed have a serial number beginning TH.

 

Thanks

 

Alan

Tutor
jcbehm
Posts: 14
Member Since: ‎11-28-2013
Message 23 of 166 (1,515 Views)

Re: apps on HP 7525

I can second that.  My friend's was made in China.  She has no problems.  Mine was made in Thailand and mine doesn't work.

Tutor
Kalifornian
Posts: 14
Member Since: ‎12-04-2013
Message 24 of 166 (1,491 Views)

Re: apps on HP 7525

Was supposed to get a call back at 6:00 PM PST today.  Still waiting for the call. . .

 

My first experience with HP and it is not good.  Thinking of just returning this printer and not deal with all the stress.

Intern
Huskergma
Posts: 25
Member Since: ‎11-25-2013
Message 25 of 166 (1,485 Views)

Re: apps on HP 7525

Call them back.........they said they are extremely busy today.

 

Tutor
Kalifornian
Posts: 14
Member Since: ‎12-04-2013
Message 26 of 166 (1,483 Views)

Re: apps on HP 7525

On the phone now.
Intern
Huskergma
Posts: 25
Member Since: ‎11-25-2013
Message 27 of 166 (1,479 Views)

Re: apps on HP 7525

my last call to them tonight .....I was on hold for almost 45 minutes before someone came on the phone.  I put it on speaker phone and just waited. Good Luck.

 

Tutor
jcbehm
Posts: 14
Member Since: ‎11-28-2013
Message 28 of 166 (1,477 Views)

Re: apps on HP 7525

If you could, find out if they know if HP has any plans to update the firmware.

Tutor
Kalifornian
Posts: 14
Member Since: ‎12-04-2013
Message 29 of 166 (1,475 Views)

Re: apps on HP 7525

Just finished talking to HP Cloud Support.  States that they have issues with both China made and Thailand made units.

 

They are aware of the issues and complaints lodged on the support forums and their engineers are working on a permanent solution.  Should get an update by Thrusday hopefully.

Intern
Huskergma
Posts: 25
Member Since: ‎11-25-2013
Message 30 of 166 (1,473 Views)

Re: apps on HP 7525

[ Edited ]

I hope they follow through as they told me the same thing about 2 weeks ago.  I'd request a replacement.

Just curious.......What are the first two letters of your serial number?

Not sure it's really a firmware issue as the printer I received today that is made in China is the same firmware as the one made in Thailand.  So it has to be something else I would assume.

 

 

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