12-09-2013 08:16 PM
12-09-2013 08:24 PM
12-09-2013 08:26 PM
12-09-2013 08:30 PM - edited 12-09-2013 08:32 PM
Have been on and off the phone with them since about 11/25/2013. They finally transferred me to a case manager number 1-877-917-4380 x95 and I was given a case manager. They sent me the replacement printer - received it within a day or two. Got it installed today......sending my Thailand one back to them tomorrow prepaid via FedEx
Yes, I requested that they send me the China one.