apps on HP 7525 (4621 Views)
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Tutor
jcbehm
Posts: 14
Member Since: ‎11-28-2013
Message 31 of 166 (1,329 Views)

Re: apps on HP 7525

Thanks for the followup. Let's hope they follow through with what they say.

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Jgill07
Posts: 13
Member Since: ‎12-09-2013
Message 32 of 166 (1,322 Views)

Re: apps on HP 7525

Very glad I found this forum. I just received my 7525 yesterday and everything is working fine with the wireless features, ePrint, web services connected: as everyone else, only issue I'm having is with the apps on the touchsmart screen. My firmware version is, the same as everyone's, ELM1CN1320AR. My Serial Number DOES have a "TH" but as I read the whole forum it sounds like people are having problems with both Thailand & China printers?? Would love to have a solution!
Intern
Huskergma
Posts: 25
Member Since: ‎11-25-2013
Message 33 of 166 (1,318 Views)

Re: apps on HP 7525

I just replaced my Thailand printer with a China printer today and all is working as it should.:smileyhappy:

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Jgill07
Posts: 13
Member Since: ‎12-09-2013
Message 34 of 166 (1,315 Views)

Re: apps on HP 7525

To add: when I searched for firmware update there is one available on the HP website for 7525 but it is already the version everyone, including myself, say we have. I have Windows 7 64-bit.
Tutor
Jgill07
Posts: 13
Member Since: ‎12-09-2013
Message 35 of 166 (1,313 Views)

Re: apps on HP 7525

Huskergma, did you just call support and request for one made in China?? How long did it take to receive? And did they say they had to wait for your original to be sent back and processed thoroughly before they mailed you the new one?
Tutor
Jgill07
Posts: 13
Member Since: ‎12-09-2013
Message 36 of 166 (1,311 Views)

Re: apps on HP 7525

Also, Huskergma, what is your firmware version on your new printer? Sorry about all the questions but this is just driving me insane.
Tutor
Kalifornian
Posts: 14
Member Since: ‎12-04-2013
Message 37 of 166 (1,309 Views)

Re: apps on HP 7525

It's TH.  It is a Thailand unit.

Tutor
Kalifornian
Posts: 14
Member Since: ‎12-04-2013
Message 38 of 166 (1,309 Views)

Re: apps on HP 7525

It's TH. It is a Thailand unit.
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Huskergma
Posts: 25
Member Since: ‎11-25-2013
Message 39 of 166 (1,308 Views)

Re: apps on HP 7525

[ Edited ]

Have been on and off the phone with them since about 11/25/2013.  They finally transferred me to a case manager number 1-877-917-4380 x95 and I was given a case manager.  They sent me the replacement printer - received it within a day or two.  Got it installed today......sending my Thailand one back to them tomorrow prepaid via FedEx

 

Yes, I requested that they send me the China one.

 

Intern
Huskergma
Posts: 25
Member Since: ‎11-25-2013
Message 40 of 166 (1,306 Views)

Re: apps on HP 7525

Both of the units I have Thailand & China had the same firmware version. That is why I don't believe it is the firmware, I believe it is something with the Thailand Units.

 

 

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