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c309n update not functional (424 Views)
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hhagens Student
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hhagens
Posts: 1
Registered: ‎08-26-2010
Message 1 of 2 (424 Views)
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c309n update not functional

‎08-26-2010 06:33 PM

When I run updates, I am prompted with a "downoad available" mesage to which I accept.  I get a "download 1 of 3" message that climbs to 100%, then I receive a "cannot connect to internet" message.

 

I have achieved the same result with 2 identical printers.

 

I have tried 3 compleletely separate networks (3 different ISPs) with the same result.

 

Currently installed web applications work, so I know I'm connected to the internet.

 

Is the download site having problems?

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mopezio Student
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mopezio
Posts: 2
Registered: ‎08-28-2010
Message 2 of 2 (386 Views)
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Re: c309n update not functional

‎08-28-2010 12:58 PM

I'm having the exact same problem. Don't think it is a web site problem. To HP, is this an software update for the printer? i.e. firmware? Can I download these updates via my PC? If HP is not going to address this problem, how can I stop the printer from checking updates?

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