HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

can't access hp account. Won't allow me to change password. (68 Views)
Reply
Reply
Topic Options
keenandennis Student
Student
keenandennis
Posts: 2
Registered: ‎02-03-2012
Message 1 of 2 (68 Views)
Report Inappropriate Content

can't access hp account. Won't allow me to change password.

‎04-28-2012 05:00 PM

When I attempt to log on to my eprintcenter, I have the wrong password for my email address. When I am prompted to change password, a popup says to enter an email address that is associated with the account. Since my email address is already entered, all I can do is X out the popup and I am right back where I started. Ideas?

0
Reply
0
Please use plain text.
 
Teacher Teacher
Teacher
DonovanH
Posts: 264
Registered: ‎10-31-2011
Message 2 of 2 (49 Views)
Report Inappropriate Content

Re: can't access hp account. Won't allow me to change password.

‎04-30-2012 03:28 PM

Hi keenandennis,

Do you have a Snapfish account? If so, (or even if you’re not sure) try logging in with the Snapfish icon below the Sign in Button. If you do not know your Snapfish password, you can select “forgot password” and an email will be sent to you to reset your password. Once you reset your password, go back in to the ePrint Center and try to sign in with this new information.
I am an HP employee.

Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.
0
Reply
0
Please use plain text.