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can't access hp account. Won't allow me to change password. (69 Views)
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keenandennis Student
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keenandennis
Posts: 2
Registered: ‎02-03-2012
Message 1 of 2 (69 Views)
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can't access hp account. Won't allow me to change password.

‎04-28-2012 05:00 PM

When I attempt to log on to my eprintcenter, I have the wrong password for my email address. When I am prompted to change password, a popup says to enter an email address that is associated with the account. Since my email address is already entered, all I can do is X out the popup and I am right back where I started. Ideas?

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Teacher Teacher
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DonovanH
Posts: 264
Registered: ‎10-31-2011
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Re: can't access hp account. Won't allow me to change password.

‎04-30-2012 03:28 PM

Hi keenandennis,

Do you have a Snapfish account? If so, (or even if you’re not sure) try logging in with the Snapfish icon below the Sign in Button. If you do not know your Snapfish password, you can select “forgot password” and an email will be sent to you to reset your password. Once you reset your password, go back in to the ePrint Center and try to sign in with this new information.
I am an HP employee.

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